• Medical, dental and vision insurance
• Retirement program (401k and Pension)
• Generous PTO plan
• 11 paid holidays per year
• Casual dress code

The Salesforce Developer/Administrator will be part of a team that develops, configures, tests, and supports the bank’s Salesforce implementation. This role is expected to have deep understanding of the Salesforce platform and work with the team’s solutions architect, to design and implement solutions that support core organizational functions, improve business outcomes and enhance end user experience. The role involves all aspect, including production support, salesforce administration and configuration, development and training. The Bank is in the process of migrating from Dynamics CRM to Salesforce and you will help guide the bank during that transition and later will be responsible for maintaining and enhancing the application and the user experience.

Responsibilities

Strategy & Planning

Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Ensure that applications meet business requirements and systems goals
Develop and maintain business domain knowledge
Understand and apply relevant Bank policy, standards and procedures to your work
Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives
Demonstrate adherence to IT Principles and critical thinking

Operational Management

Collaborate with different areas of IT and the business to provide solutions for the Bank
Identify and resolve system issues
Provide timely reports on the status of tasks and projects as well as any unforeseen issues to management and to business units.
Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
Apply IT Security principles and controls to ensure systems and users operate safely and securely

Role Specific Expectations

Supports the team in adhering to agreed best practice techniques and in promoting continuous improvement
Test changes to ensure issues are resolved and functionality and operational control are not adversely impacted
Develop software or configuration solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
Determine operational feasibility by evaluating problem definition, requirements, solution development and proposed solutions
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

Position Requirements

Communication & Collaboration

Ensure written and verbal communication is clear and concise
Can manage conflict and constructively resolve issues
Can adapt to change and rally personnel around change
Presents related subject material to teams, stakeholders and leadership
Trains less experienced colleagues

Personal Attributes

Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
Ability to think critically and research a wide range of computing issues as required
Highly self-motivated and directed
Results driven and oriented with a keen attention to detail
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Possess an agile mindset open to adaptation based on experience and feedback

Knowledge & Experience

Ability to communicate with business users and provide consultation on Salesforce solutions
Hands-on experience in Salesforce and Marketing Cloud setup and administration, e.g., managing users, security controls, and data as well as creating roles, profiles, permissions, public groups, OWD, sharing rules and reports.
Experience in designing custom objects, custom fields, picklists, page layouts, workflows, business process workflows, approval processes, assignment rules, validation rules, dynamic layouts, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
Experience in creating email templates and customer journey’s in Marketing Cloud
Should have worked with an editor such as Visual Studio Code or Eclipse for force.com
Experience with complex business systems integration as well as object-oriented design patterns and development
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
Experience with data migration and ETL/integration tools
Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud and Marketing Cloud
5+ years’ experience with Force.com Platform (Apex, Visual Force, Lightening Framework, SOQL, Unit Testing)
Knowledge of Front end technologies like HTML and CSS, JavaScript and JQuery.
Experience setting authentication and authorization with Azure AD and Azure B2C
Experience implementing AppExchange applications or connectors to Salesforce
Management of integrated applications and third party suppliers including DocuSign, SharePoint, Service Now, Smart Simple, CVENT, etc.
Experience working with CI/CD pipelines, IaC and TDD
Experience with different authentication and authorization development strategies
Experience of RESTful API and Micro service standards and best practices
Experience working on a team utilizing the Agile Scrum framework
Comprehensive understanding of Change Management process and controls is a plus
Prior experience working in a financial institution and familiarity with concepts such as advances (loan), securities and derivatives is a plus
Prior experience migrating from Dynamics CRM to Salesforce is a plus
Prior Experience in .Net development is a plus

Formal Education & Certification

College diploma or university degree in the field of computer science, information systems, or computer engineering and/or 5 years equivalent work experience is preferred
Certified Salesforce Developer and Administrator