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6 jobs found for title examiner in new york

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    • webster, new york
    • contract
    • $15 per hour
    job summary: ESSENTIAL FUNCTIONS: - Position handles Customer Service Engineers calls for emergency order placement escalations and inquires - CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries - Processing order over the phone for the Technician - Handling orders that have been escalated working to find a resolution and researching inquires - Entering orders into supply net and EMP - Answer the Customers call in a friendly and professional manner - Establish and maintain good customer relations with both internal and external customers - Diffuse difficult customer situations - Focus on providing solutions - Ensure Quality by following Xerox call / system processes - Input information into a computerized data base SKILLS: - Excellent oral & written communication skills - Ability to multitask effectively - strong problem solving / technical ability - Ability to work independently in high pressure situations - PC and Systems knowledge (MS Office Suite) - Must be able to handle multiple customer situations and temperaments while performing repetitive tasks EXPERIENCE: 1 year taking calls in a call center environment   location: Webster, New York job type: Contract work hours: 8am to 5pm education: High School   responsibilities: Position handles Customer Service Engineers calls for emergency order placement escalations and inquires - CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries - Processing order over the phone for the Technician - Handling orders that have been escalated working to find a resolution and researching inquires - Entering orders into supply net and EMP - Answer the Customers call in a friendly and professional manner - Establish and maintain good customer relations with both internal and external customers - Diffuse difficult customer situations   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: High School  skills: Customer RelationsHelpdeskDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: ESSENTIAL FUNCTIONS: - Position handles Customer Service Engineers calls for emergency order placement escalations and inquires - CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries - Processing order over the phone for the Technician - Handling orders that have been escalated working to find a resolution and researching inquires - Entering orders into supply net and EMP - Answer the Customers call in a friendly and professional manner - Establish and maintain good customer relations with both internal and external customers - Diffuse difficult customer situations - Focus on providing solutions - Ensure Quality by following Xerox call / system processes - Input information into a computerized data base SKILLS: - Excellent oral & written communication skills - Ability to multitask effectively - strong problem solving / technical ability - Ability to work independently in high pressure situations - PC and Systems knowledge (MS Office Suite) - Must be able to handle multiple customer situations and temperaments while performing repetitive tasks EXPERIENCE: 1 year taking calls in a call center environment   location: Webster, New York job type: Contract work hours: 8am to 5pm education: High School   responsibilities: Position handles Customer Service Engineers calls for emergency order placement escalations and inquires - CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries - Processing order over the phone for the Technician - Handling orders that have been escalated working to find a resolution and researching inquires - Entering orders into supply net and EMP - Answer the Customers call in a friendly and professional manner - Establish and maintain good customer relations with both internal and external customers - Diffuse difficult customer situations   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: High School  skills: Customer RelationsHelpdeskDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • ossining, new york
    • temp to perm
    • $20 - $23 per hour
    job summary: The Help Desk Technician is key to creating an efficient service department. The ideal candidate should be skilled in both the hardware and software/network environments. This position will be the first to triage issues raised with the IT department and attempt to resolve a first call. Assist our customers over the phone and/or remotely, attempting to troubleshoot and resolve their support request. If the issue cannot be resolved, the Help Desk Technician will then route to an appropriate field tech. This position will also perform remote installs, re-configure client software, review network configurations, and assist various department with specific applications used in e.g. Finance. ? Provide accurate, timely and high quality customer-focused assistance, acting as the primary Help Desk technician, delivered mainly through a high volume Help Desk environment and always ensure full coverage of the phones. ? Respond to first level service requests relating to technical issues, including PC's, desktop applications, printers, phones, mobile devices, medical devices; ensure customer satisfaction, providing guidance and follow-up; escalate request, as necessary, to the Desktop Support Technicians, Systems Administrator teams or Desktop Support Supervisor ? Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership, using ServiceNow ticketing system software ? Responsible for ensuring tickets are assigned in a timely fashion, includes viewing the dashboard for IT Incidents and Requests coming in and making sure they're assigned ? Help team supervisor with reports, especially tickets not being responded to and ones approaching SLA's. ? Demonstrate ability to effectively communicate, verbal and written, with all levels (consumers, technical and non- technical personnel, and leadership) ? Contribute to the dedicated knowledgebase, write, update, maintain documentation; end-user and internal (IT). Create user and web based guides, self help video's, as well as FAQ's into the knowledgebase. Assuming leadership of tasks outlined in the KB process. ? In addition to the Knowledgebase, contribute in Documentation in our internal Documentation portal as well as documentation going to our Intranet site, it's vital we build our documentation and self service portal. ? Help the Desktop Support Supervisor and ServiceNow admin.build and improve on our ServiceNow Self Service Portal ? Provide remote technical support to onsite and remote site end users through one-on-one consultancy with management and employees at all levels; might be asked to provide hands-on, (desk-side) support when Desktop Support staff not available. ? Provide off-hours support to employees as necessary, as part of an overall "on call" support rotation schedule Skills ? ServiceNow ticket management system (or equivalent) ? Microsoft Windows OS ? Microsoft Office suite ? Microsoft O365 ? Apple OS ? Windows hardware ? Mac hardware (minimal) ? Medical application software ? Cisco VoIP systems ? Eligible to work within the US ? High School diploma or equivalent, and/or 3 years work experience in related field. ? 2-3 years' experience working with in a similar role of Help Desk/Desktop Support ? Ability to travel to local Open Door sites as this role may rotate site to site ? ITIL Certification desired ? Microsoft certification for Windows OS, Office, O365 would be ideal ? bilingual English / Spanish is a plus   location: OSSINING, New York job type: Contract salary: $20 - 23 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Provide accurate, timely and high quality customer-focused assistance, acting as the primary Help Desk technician, delivered mainly through a high volume Help Desk environment and always ensure full coverage of the phones. ? Respond to first level service requests relating to technical issues, including PC's, desktop applications, printers, phones, mobile devices, medical devices; ensure customer satisfaction, providing guidance and follow-up; escalate request, as necessary, to the Desktop Support Technicians, Systems Administrator teams or Desktop Support Supervisor ? Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership, using ServiceNow ticketing system software ? Responsible for ensuring tickets are assigned in a timely fashion, includes viewing the dashboard for IT Incidents and Requests coming in and making sure they're assigned ? Help team supervisor with reports, especially tickets not being responded to and ones approaching SLA's. ? Demonstrate ability to effectively communicate, verbal and written, with all levels (consumers, technical and non- technical personnel, and leadership) ? Contribute to the dedicated knowledgebase, write, update, maintain documentation; end-user and internal (IT). Create user and web based guides, self help video's, as well as FAQ's into the knowledgebase. Assuming leadership of tasks outlined in the KB process.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Help Desk Technician is key to creating an efficient service department. The ideal candidate should be skilled in both the hardware and software/network environments. This position will be the first to triage issues raised with the IT department and attempt to resolve a first call. Assist our customers over the phone and/or remotely, attempting to troubleshoot and resolve their support request. If the issue cannot be resolved, the Help Desk Technician will then route to an appropriate field tech. This position will also perform remote installs, re-configure client software, review network configurations, and assist various department with specific applications used in e.g. Finance. ? Provide accurate, timely and high quality customer-focused assistance, acting as the primary Help Desk technician, delivered mainly through a high volume Help Desk environment and always ensure full coverage of the phones. ? Respond to first level service requests relating to technical issues, including PC's, desktop applications, printers, phones, mobile devices, medical devices; ensure customer satisfaction, providing guidance and follow-up; escalate request, as necessary, to the Desktop Support Technicians, Systems Administrator teams or Desktop Support Supervisor ? Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership, using ServiceNow ticketing system software ? Responsible for ensuring tickets are assigned in a timely fashion, includes viewing the dashboard for IT Incidents and Requests coming in and making sure they're assigned ? Help team supervisor with reports, especially tickets not being responded to and ones approaching SLA's. ? Demonstrate ability to effectively communicate, verbal and written, with all levels (consumers, technical and non- technical personnel, and leadership) ? Contribute to the dedicated knowledgebase, write, update, maintain documentation; end-user and internal (IT). Create user and web based guides, self help video's, as well as FAQ's into the knowledgebase. Assuming leadership of tasks outlined in the KB process. ? In addition to the Knowledgebase, contribute in Documentation in our internal Documentation portal as well as documentation going to our Intranet site, it's vital we build our documentation and self service portal. ? Help the Desktop Support Supervisor and ServiceNow admin.build and improve on our ServiceNow Self Service Portal ? Provide remote technical support to onsite and remote site end users through one-on-one consultancy with management and employees at all levels; might be asked to provide hands-on, (desk-side) support when Desktop Support staff not available. ? Provide off-hours support to employees as necessary, as part of an overall "on call" support rotation schedule Skills ? ServiceNow ticket management system (or equivalent) ? Microsoft Windows OS ? Microsoft Office suite ? Microsoft O365 ? Apple OS ? Windows hardware ? Mac hardware (minimal) ? Medical application software ? Cisco VoIP systems ? Eligible to work within the US ? High School diploma or equivalent, and/or 3 years work experience in related field. ? 2-3 years' experience working with in a similar role of Help Desk/Desktop Support ? Ability to travel to local Open Door sites as this role may rotate site to site ? ITIL Certification desired ? Microsoft certification for Windows OS, Office, O365 would be ideal ? bilingual English / Spanish is a plus   location: OSSINING, New York job type: Contract salary: $20 - 23 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Provide accurate, timely and high quality customer-focused assistance, acting as the primary Help Desk technician, delivered mainly through a high volume Help Desk environment and always ensure full coverage of the phones. ? Respond to first level service requests relating to technical issues, including PC's, desktop applications, printers, phones, mobile devices, medical devices; ensure customer satisfaction, providing guidance and follow-up; escalate request, as necessary, to the Desktop Support Technicians, Systems Administrator teams or Desktop Support Supervisor ? Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership, using ServiceNow ticketing system software ? Responsible for ensuring tickets are assigned in a timely fashion, includes viewing the dashboard for IT Incidents and Requests coming in and making sure they're assigned ? Help team supervisor with reports, especially tickets not being responded to and ones approaching SLA's. ? Demonstrate ability to effectively communicate, verbal and written, with all levels (consumers, technical and non- technical personnel, and leadership) ? Contribute to the dedicated knowledgebase, write, update, maintain documentation; end-user and internal (IT). Create user and web based guides, self help video's, as well as FAQ's into the knowledgebase. Assuming leadership of tasks outlined in the KB process.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • rochester, new york
    • temp to perm
    • $17.50 - $19.50 per hour
    job summary: A local education system is looking to hire a Helpdesk Level 1 representative to work the daytime weekend shift (8a-5p or 7a-4p) *Weekends Remote! Provide first and second level Help Desk phone support for large customer base whose business functions rely primarily on computer based technologies in a 24x7 environment. Maintain expertise in current desktop and network technologies; as well as an understanding of hospital-wide applications. Assess, interpret and research and resolve simple to complex customer technical problems received via Help Desk services or electronic methodologiesMaintain working knowledge of wide range of URMC systems and technologiesProvide first and second level technical response to customer requests, maintenance, urgent and emergency technical problems associated with the URMC computer systems, including Medical Center and off-site (Wide Area Network) locationsProvide technical expertise and customer support while meeting customer satisfactionTriage calls to the appropriate support team based on issue provided and troubleshooting performedPerform routine software installations and upgrades.Participate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support staffParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support   location: Rochester, New York job type: Contract salary: $17.50 - 19.50 per hour work hours: 8am to 4pm education: High School   responsibilities: Provide first and second level Help Desk phone support for large customer base whose business functions rely primarily on computer based technologies in a 24x7 environment. Maintain expertise in current desktop and network technologies; as well as an understanding of hospital-wide applications. Assess, interpret and research and resolve simple to complex customer technical problems received via Help Desk services or electronic methodologiesMaintain working knowledge of wide range of URMC systems and technologiesProvide first and second level technical response to customer requests, maintenance, urgent and emergency technical problems associated with the URMC computer systems, including Medical Center and off-site (Wide Area Network) locationsProvide technical expertise and customer support while meeting customer satisfactionTriage calls to the appropriate support team based on issue provided and troubleshooting performedPerform routine software installations and upgrades.Participate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support staffParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support   qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: High School  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: A local education system is looking to hire a Helpdesk Level 1 representative to work the daytime weekend shift (8a-5p or 7a-4p) *Weekends Remote! Provide first and second level Help Desk phone support for large customer base whose business functions rely primarily on computer based technologies in a 24x7 environment. Maintain expertise in current desktop and network technologies; as well as an understanding of hospital-wide applications. Assess, interpret and research and resolve simple to complex customer technical problems received via Help Desk services or electronic methodologiesMaintain working knowledge of wide range of URMC systems and technologiesProvide first and second level technical response to customer requests, maintenance, urgent and emergency technical problems associated with the URMC computer systems, including Medical Center and off-site (Wide Area Network) locationsProvide technical expertise and customer support while meeting customer satisfactionTriage calls to the appropriate support team based on issue provided and troubleshooting performedPerform routine software installations and upgrades.Participate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support staffParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support   location: Rochester, New York job type: Contract salary: $17.50 - 19.50 per hour work hours: 8am to 4pm education: High School   responsibilities: Provide first and second level Help Desk phone support for large customer base whose business functions rely primarily on computer based technologies in a 24x7 environment. Maintain expertise in current desktop and network technologies; as well as an understanding of hospital-wide applications. Assess, interpret and research and resolve simple to complex customer technical problems received via Help Desk services or electronic methodologiesMaintain working knowledge of wide range of URMC systems and technologiesProvide first and second level technical response to customer requests, maintenance, urgent and emergency technical problems associated with the URMC computer systems, including Medical Center and off-site (Wide Area Network) locationsProvide technical expertise and customer support while meeting customer satisfactionTriage calls to the appropriate support team based on issue provided and troubleshooting performedPerform routine software installations and upgrades.Participate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support staffParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop supportParticipate in project implementation as it relates to Help Desk and Desktop support   qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: High School  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • new york, new york
    • contract
    • $30 - $35 per hour
    job summary: Looking for experienced service desk technicians that's ready to help continue to build the services and practices on a great team. Required Skills - 3-5 - strong technical skills - Great communication and collaboration - Problem-solver Desired skills, responsibilities, experience needed - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.   location: New York, New York job type: Contract salary: $30 - 35 per hour work hours: 8am to 4pm education: High School   responsibilities: - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: High School (required)  skills: SERVICE NOWTechnical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Looking for experienced service desk technicians that's ready to help continue to build the services and practices on a great team. Required Skills - 3-5 - strong technical skills - Great communication and collaboration - Problem-solver Desired skills, responsibilities, experience needed - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.   location: New York, New York job type: Contract salary: $30 - 35 per hour work hours: 8am to 4pm education: High School   responsibilities: - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: High School (required)  skills: SERVICE NOWTechnical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • new york, new york
    • contract
    • $23 - $26 per hour
    job summary: We are looking for an AV/ IT Technician for a 3-6 month contract opportunity in Nashville, TN. The ideal candidate will meet the following requirements: A high school education and minimum two years' experience in a technical support role.An Associates degree in electronics-related field is preferred.The role requires coordination of resources and technology to support our day to day requirements and events, ensuring all meeting and tech support requests are delivered professionally and expeditiously.The successful candidate will be methodical, structured and self-motivated with excellent organizational and communication skills.The ability to work under pressure and prioritize work is essentialAdvanced experience with audio visual technology (Zoom, Polycom, Extron, Biamp, Soundstructure)Excellent communication and organizational skills are a must.   location: Nashville, Tennessee job type: Contract salary: $23 - 26 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Responsible for providing the highest quality of technical support and advisory services to staff including the executive team.This role works in a complimentary role to the New York, London and San Antonio Operations teams to support all offices globally.Will interact with all businesses and will be working with all of our clients existing audio visual technology (Zoom, Polycom, Extron, Biamp, Soundstructure) The key job responsibilities include, but are not limited to: Daily walk through of all rooms to ensure expected functionalityEnsuring prompt, courteous and appropriate response to all Nashville customer requests with a high standard of service in accordance with the SLA's for AV Support.Accurately record and accommodate requests and queries made to AV Support.Monitor and respond to messages in AV Support mailboxes.Schedule, test, connect and monitor video conferences using our Polycom Hardware and Zoom cloud video communication platforms.Respond and accommodate ad-hoc AV and conference requests.Contact customers to discuss, confirm and advise their video conference requirements.Report all service shortcomings affecting AV to the AV Operations Manager.Maintain personal awareness of procedures relevant to AV Support, ensuring that changes are brought to the attention of the process owner.Work with the Global team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional, and that equipment and system downtime are kept to a minimum and ensure complete closeout and turnover of jobs to the client or service department.To join and collaborate within the weekly global AV Services meetings   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Audio VisualAV TechnicianZoomConferencing toolsTroubleshootingDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: We are looking for an AV/ IT Technician for a 3-6 month contract opportunity in Nashville, TN. The ideal candidate will meet the following requirements: A high school education and minimum two years' experience in a technical support role.An Associates degree in electronics-related field is preferred.The role requires coordination of resources and technology to support our day to day requirements and events, ensuring all meeting and tech support requests are delivered professionally and expeditiously.The successful candidate will be methodical, structured and self-motivated with excellent organizational and communication skills.The ability to work under pressure and prioritize work is essentialAdvanced experience with audio visual technology (Zoom, Polycom, Extron, Biamp, Soundstructure)Excellent communication and organizational skills are a must.   location: Nashville, Tennessee job type: Contract salary: $23 - 26 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Responsible for providing the highest quality of technical support and advisory services to staff including the executive team.This role works in a complimentary role to the New York, London and San Antonio Operations teams to support all offices globally.Will interact with all businesses and will be working with all of our clients existing audio visual technology (Zoom, Polycom, Extron, Biamp, Soundstructure) The key job responsibilities include, but are not limited to: Daily walk through of all rooms to ensure expected functionalityEnsuring prompt, courteous and appropriate response to all Nashville customer requests with a high standard of service in accordance with the SLA's for AV Support.Accurately record and accommodate requests and queries made to AV Support.Monitor and respond to messages in AV Support mailboxes.Schedule, test, connect and monitor video conferences using our Polycom Hardware and Zoom cloud video communication platforms.Respond and accommodate ad-hoc AV and conference requests.Contact customers to discuss, confirm and advise their video conference requirements.Report all service shortcomings affecting AV to the AV Operations Manager.Maintain personal awareness of procedures relevant to AV Support, ensuring that changes are brought to the attention of the process owner.Work with the Global team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional, and that equipment and system downtime are kept to a minimum and ensure complete closeout and turnover of jobs to the client or service department.To join and collaborate within the weekly global AV Services meetings   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Audio VisualAV TechnicianZoomConferencing toolsTroubleshootingDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • new york, new york
    • contract
    • $28 per hour
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: New York, New York job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: New York, New York job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

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