Randstad Peachtree City GA is currently seeking a qualified Customer Service Manager within the Transportation and Freight Forwarding industry for one of our esteemed clients. As a full-service transportation and logistics company, our client specializes in providing time-definite, multi-modal solutions for businesses on a global scale, encompassing Domestic, International, and Specialized Shipping Solutions. If you possess the necessary skills and experience within the Transportation and Freight Forwarding industry (A MUST HAVE) for this role, we encourage you to apply today and be a part of our client's dynamic team.salary: $70,000 - $75,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Overseeing the customer service department to ensure exceptional customer satisfaction. Leading and managing a team of customer service representatives. Developing and executing strategies to enhance customer satisfaction and retention. Addressing escalated customer inquiries and complaints promptly and professionally. Monitoring customer service performance metrics and implementing necessary improvements. Collaborating with other departments to resolve customer issues and optimize processes. Managing bookings and facilitating interactions with shipping lines, Customs authorities, and port authorities. Tracking and updating cargo information (tracing) and overseeing additional customs and port procedures. Identifying opportunities to reduce costs while maintaining service quality. Cultivating a positive work environment and motivating the team to achieve goals. Handling challenging customers with empathy and professionalism. Conducting employee orientation, training, and onboarding for new team members. Establishing and upholding customer service policies and procedures. Conducting regular performance evaluations and providing feedback to team members. Designing and implementing training programs to enhance the skills of the customer service team. Strategically planning for long-term departmental success. Excelling under pressure and meeting deadlines consistently. Managing documentation processes such as bills of lading and Telex release arrangements. SkillsLogistics Experience (5 years of experience is required)Freight Forwarding (5 years of experience is required)Container Transportation (5 years of experience is required)Stress ResistanceProblem SolvingCustomer Relationship ManagementDomestic Transportation (5 years of experience is required)Team Building and Development (5 years of experience is required)Microsoft Office and TeamsNegotiationsQualificationsYears of experience: 5 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.