Are you an experienced call center representative looking to get your foot in the door of a large financial client in Charlotte in the new year? Randstad is looking to hire several Fraud Claims Representatives to work in office for a 2pm-11pm shift including weekends. This class will being on Jan 2, 2024! Apply today or email me directly at email@example.com with your most recent resume! salary: $18 - $19 per hourshift: Secondwork hours: 2 PM - 11 PMeducation: No Degree RequiredResponsibilities Must be open to working either shift: 2pm-11pm Sun - Thurs and Tues - Sat. Communicates with customers in a fast paced, blended inbound/outbound production oriented call center environment. Handling all incoming inbound calls on a first come first serve basis while performing outbound calls and research on customers credit/debit card transactions when inbound call volume allows. Assist callers with customer inquiries, activity verification, service request, fraud claim intake, and assisting partner groups while meeting/exceeding quality standards. Reviews, verifies, and/or identifies customer transactions to detect/ prevent financial crimes activities, policy violations, and suspicious situations in order to mitigate and/or recover losses Places outbound calls to the customers to verify transaction and servicing activity Monitors moderate to complex account activity which requires research that may involve multiple transaction channels The essential functions of this role include:working weekendsSkillsClaimsClaims ProcessingFraud InvestigationBanking OperationsCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).