A family owned construction equipment dealership providing construction equipment sales, service, parts, and rentals in La Vergne, TN has an immediate need for a Service Wrtier. They are are looking for an individual with experience in Heavy Equipment or Automotive fields to manage customer work flow from the initial phone call, to opening the work order, to assigning work to the technician, working up the repair estimate and getting authorization to repair, to completing the paperwork and calling the customer to pick up the machine. This person will also need to be capable of covering for the Service Manager when he has to be out of the shop for short periods of time. salary: $20 - $22 per hourshift: Firstwork hours: 7 AM - 4 PMeducation: High SchoolResponsibilities Ascertains equipment problems and services by listening to customer`s description of symptoms; clarifying description of problems; conducting inspections; checking unit maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer`s payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of machine; obtaining customer`s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and or transportation. Maintains equipment records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; completes manufacturer online training. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. The essential functions of this role include:working in a smoke free environmentSkillsFollow-upActive ListeningTelephone EtiquetteClient ServiceCustomer ServiceBasic Computer SkillsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.