The Business Systems Analyst II day-to-day activities include: provide tier II technical support to end users on various issues, responsible for responding to, documenting and resolving production support tickets in a timely manner. Aid in defining technical problems and working with development staff to determine solutions. Provide assistance in testing and validating solutions. Performs ongoing activities to maintain and enhance overall system performance. Business Systems Analyst II primarily focuses on support and maintenance of systems, but may be asked to assist with other operational activities as needed. The successful candidate will be the functional expert and bridge between business users and development groups and will drive delivery of business solutions that leverage technology. The candidate must be inquisitive, detail oriented, and highly motivated, and they must possess excellent communications skills, strong work ethic, and the ability to thrive in a fast paced, changing, high pressure environment.Depending on team assignment, role will focus in one of the following areas and require knowledge & skills in the technologies outlined: Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting- CRM, Marketing Automation, Agile Tools (JIRA), Recruiting Platform/ ATSRequirements/Acceptance Criteria: Completes work with some independence and some supervision. Follows operating policies. Interprets organizational policies. Self Starter with strong analytical and problem solving skills. Strong time management and organizational skills.Production Support: Moderately Complex Troubleshooting. Strong business and technology acumen (Agile Methodologies, Full SDLC). Provide Tier II technical support, operations, and production support for assigned system components. Analyze application enhancements requested by users. Make formal recommendations, write application specifications including conversion, upgrade and interface routines. Provide valued system analysis of business and user needs.Testing: Support all testing needs for defined changes. Participate in QA/UAT testing initiatives. Develop and execute test plans, report results and communicate resolution to users. Consider current and future business implications. Education Minimum4 Year / Bachelor's Degree inBusiness or Computer Science or equivalent experience.3 - 5 years of progressive, documented experience as a business-system analyst or the equivalent combination of education and experience is required. Work Experience Minimum 4 years defining, analyzing and crafting Req/User stories and Acceptance CriteriaMinimum 4 years working in a fast paced IT environment and utilizing SDLC Methodologies - Agile/LEAN (preferred), Waterfall,Minimum 4 years demonstrated experience with the following: Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting- CRM, Marketing Automation, Agile Tools (JIRA), Recruiting Platform/ ATSMinimum 2 years testing experienceIntermediate Proficiency with Wireframe, Mockups, Process Mapping, Visio, and MS Office Suite as applicable for team.Progressive, documented experience integrating business technologyExperience in ERP full lifecycle implementations or upgrades is preferredStaffing industry experience and/or advanced degree is a plus What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact firstname.lastname@example.org.