job summary: This candidate will engage with customers to comprehend user business processes and collect the functional requirements essential for configuring and tailoring their new Laboratory Information Management Systems (LIMS). They will document system processes and procedures based on customers' requirements and functionality needs. Whether working independently or collaboratively with other members of the Professional Services team, the candidate will analyze and address technical project issues related to functional and design requirements. Must be local to the NJ area. If you have ant question please dont hesitate to reach out directly! Matias Rodriguez Account Manager - PPO matias.rodriguez@randstaddigital.com location: Baltimore, Maryland job type: Permanent salary: $95,000 - 132,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Responsibilities: Gather, refine, and document functional business requirements for client projects by translating user needs into system architecture and functionality.Collaborate with Designers and, if needed, Solution Engineers to ensure accurate transfer of functional requirements and solutions for configuration/development, while monitoring project progress throughout its lifecycle.Liaise with Project Management to maintain transparent communication on timelines, deliveries, and to address project challenges and modifications.Assist and advise clients in incorporating master data into the configuration before or during implementation.Serve as a consultant on projects, ensuring high-quality system configuration aligned with industry best practices.Act as a Subject Matter Expert in the domain.Conduct and facilitate customer workshops to gather information effectively.Prepare functional requirements specifications (FRS) and ensure alignment with consulting days allocated for the project.Serve as the main point of contact for the customer during implementation, offering day-to-day support.Provide feedback to the Project Manager regarding any change orders requested by the customer. Qualifications: Bachelor's Degree required, with 3-5 years of experience in customer-facing roles within a consulting environment.2-3 years of experience in business analysis and/or process re-engineering.strong technical documentation and organizational skills are crucial.Ability to facilitate customer workshops and extract requirements effectively.Excellent written and verbal communication skills.Experience collaborating with geographically distributed teams, including different countries and time zones, is advantageous. qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.