call center representative salaries in boston, massachusetts

We’re looking for passionate, proactive individuals who are eager to collaborate, solve problems creatively, and take pride in providing outstanding client support. If you’re someone who values teamwork, is motivated by challenges, and takes ownership of your work, we invite you to join our Global Client Service Team as a Client Service Representative (CSR). What You’ll Do: As a CSR, you’ll play a key role in supporting and servicing our client relationships within the Fund Accounting, Administration, and Custody space. This entry-level role offers the opportunity to gain hands-on experience in a dynamic, collaborative environment while learning from senior team members and interacting directly with clients. What You’ll Bring: Bachelor's degree or equivalent experience Communication skills—written, verbal, and presentation Aptitude for numbers, attention to detail, and organizational ability Ability to remain accurate and composed under pressure A creative, solutions-focused mindset and willingness to learn Adaptability to new systems and technologies Team-oriented attitude with the ability to collaborate across functions Language skills relevant to office location and client base are a plus salary: $22 - $24 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: BachelorsResponsibilities Support client requests, inquiries, deliverables, and issue resolution with professionalism and accuracy. Monitor client communications and respond effectively, escalating to senior team members when necessary. Assist with operational oversight and reporting to ensure client satisfaction across products and services. Collaborate with internal teams and leverage internal systems to manage client needs efficiently. SkillsClient ServiceFinancial ServicesPatient Financial ServicesShared Services DesignQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is working with an organization to fill a short term assignment in data entry to support their software implementation. This role requires experience in order entry in SAP, and is anticipated to last about a month in duration. This role requires successful completion of a background check and drug screen. This is an onsite position. salary: $20 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities-Manage backlog of orders and submit into SAP -Support sales team and customer service team in inputting new orders -Ensure all order entry is correct, complete, and done in a timely manner. Qualifications:  -Experience in SAP  -Proven ability to enter order accurately in SAP  -Reliability, professionalismSkillsEntering Data10-KeyOrder ProcessingTyping SkillsBasic Computer SkillsTime ManagementVendor ManagementSAP (3 years of experience is required)QualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are seeking an experienced and proactive Customer Experience Specialist to join our team in a role that blends Customer Service and Customer Experience responsibilities. You will be working a shift that starts at 4am and wraps up at 12pm, M-F. In this role you will be supporting clients. located in Europe with their technical support needs. This position is critical to bridging operational support and long-term relationship management, primarily for our international customers, especially during early morning hours—but also extending support to other customer segments as needed. In this role, you will take ownership of onboarding, training, and sustaining solid partnerships with our global network of Pharmaceutical Manufacturing Facilities (PMFs). You will act as a trusted clinical and operational resource for our international stakeholders—ensuring platform adoption, regional consistency, and a superior customer experience. This role requires flexibility and availability to work the assigned shift from 4:00 AM to 12:30 PM EST, Monday through Friday, including select holidays as needed. You will be supporting clients in Europe. This job can be done remotely, but you must be available to attend meetings in the office in Bedford, MA as needed. Pay: $40.00 - $45.00 Experience & Education: 2–3+ years of experience in customer success, support, clinical onboarding, or a related field. Background in radiopharmaceuticals, biotechnology, or healthcare is strongly preferred. Experience supporting international customers across diverse cultures and regulatory environments. Skills & Abilities: solid clinical and operational acumen, with the ability to communicate effectively across technical and non-technical teams. Proven ability to manage multiple priorities in a fast-paced, matrixed environment. Excellent communication, interpersonal, and relationship-building skills with a polished, professional presence. High emotional intelligence (EQ) with the ability to navigate complex customer interactions with empathy, patience, and adaptability. solid cultural awareness and ability to work effectively across global customer bases; proficiency in Spanish or French is a plus. Technical Proficiency: Proficiency with CRM systems and customer success platforms. Familiarity with onboarding dashboards, reporting tools, and customer data INTERESTED? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com  salary: $40 - $45 per hourshift: Firstwork hours: 4 AM - 12 PMeducation: High SchoolResponsibilitiesOnboarding & Training: ·Lead the onboarding process. ·Collaborate with cross-functional teams to ensure onboarding requirements are captured and implemented. ·Deliver region-specific training and resources to promote operational consistency and success. ·Maintain strong clinical knowledge of all products and their use across various geographies. Customer Support & Service: ·Serve as the first point of contact for customer inquiries and support issues, particularly during early morning hours. ·Troubleshoot and resolve issues promptly, providing high-quality support aligned with internal SLAs. ·Act as a bridge between immediate customer needs and longer-term experience goals. Performance Monitoring: ·Monitor usage and performance metrics to ensure adoption and adherence to best practices. ·Proactively identify and address early-stage performance issues through regular engagement. Customer Engagement & Relationship Management: ·Conduct proactive check-ins to support operational health and build strong customer relationships. ·Serve as a trusted advisor—answering clinical questions, offering guidance, and championing customer needs internally. ·Provide dedicated support across time zones to ensure responsiveness and reliability.   Cross-Functional Collaboration: ·Partner with internal stakeholders, including Customer Support, Product, and Clinical teams, to resolve escalations and improve processes.  SkillsCustomer supportCustomer RelationsCustomer Relationship ManagementQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.