call center representative salaries in boston, massachusetts

We are seeking a highly motivated and professional Contract Customer Service Representative to support a contract project in Braintree, Massachusetts. This position focuses on providing exceptional customer support related to the distribution of checks and funds. The ideal candidate will possess excellent communication skills, a commitment to service, and the ability to handle sensitive financial inquiries with professionalism and discretion. Contract starts on 1/5/26 salary: $18.99 - $19 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Respond to a high volume of inbound telephone inquiries from customers regarding the status, delivery, and distribution of checks and electronic funds. Investigate and resolve customer issues related to payment discrepancies, missing checks, stop payment requests, address changes, and fund transfer verification. Accurately document all customer interactions, resolutions, and follow-up actions in the Customer Relationship Management (CRM) system. Adhere strictly to all company policies, federal regulations, and security protocols regarding the handling of confidential customer financial information. Clearly and courteously explain complex distribution procedures, timelines, and requirements to customers. Identify and escalate complex or sensitive issues to appropriate internal departments for advanced resolution. SkillsCall CenterFollow-upActive ListeningTelephone EtiquetteEmpathyCall Center SupportBasic Computer SkillsBasic Software SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Working under direct supervision, as a Client Service Representative, you will be responsible for servicing and maintaining oversight of assigned client relationships by understanding your clients and their needs. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The role will require you to establish relationships with client contacts as well as internal teams. A Client Service Representative will collaborate with team members and managers to discuss client trends, provide insights, offer automated solutions and assist in onboarding clients, conversions, reporting and analyses to ensure high client satisfactionsalary: $22 - $24 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: BachelorsResponsibilities Review and pro-actively respond to client and internal inquires daily, keeping client up to date on status, and escalating to Sr. Client Service Rep. as necessary Research, identify and escalate internal issues that may impact client servicing Work effectively with internal departments to support client requests, deliverables and issue resolution Analyze inquiry trends and determine if training is required to help either reduce or automate. Meet with your client contacts regularly to review pending items. Execute reviews of internal reporting and reconciliations for assigned client relationships and escalate issues which may impact client servicing to the Sr. CSR Prepare agendas, minutes and coordination of the meetings, and review with your manager. Meet with your manager and peers regularly to share insights and communicate to senior management when necessary. Working with Supervisor, communicate product enhancements to clients and conduct training sessions when necessary. Stay abreast of and utilize relevant internal technology solutions to effectively manage client inquiries Coordinate regular demos with your clients to teach them how to use the platform and reduce manual intervention. Collaborate with internal teams to share insights and improve the client experience. Understand your client's organizational chart to ensure you contact appropriate members to review items. SkillsClient ServiceFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityERPCustomer ServiceAdapting to ChangeTyping SkillsCRMBasic Software SkillsBasic Computer SkillsCertified Financial Service AuditorQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is working with a construction company to fill a position performing a high volume of accurate and meticulous data entry. This will involve submitting job-based invoices and ensuring that all billing information is complete and correct. This is expected to be a temporary position lasting 1-3 months in length. This is an onsite role, but is ideal for someone looking to start immediately. Requirements: -Recent experience using Netsuite -Reliable -Experience entering job-based invoicessalary: $23 - $24 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities-Enter job-based invoices  -Perform a high volume of finanical data entry -Work extensively in Netsuite and Concur  -Additional project/administrative tasks as requestedSkillsTyping Skills10-KeyEntering DataData Entryinvoice processingOrganizationPrioritizingConcur (2 years of experience is required)NetsuiteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.