The Customer Service Rep will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing solid communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization. Must be able to work a Hybrid schedule. Work schedule M-F 9:30 am to 6:30 pm. NO Weekends! Qualifications: Associate’s degree preferred Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required, experience with Sales Force and SAP a plus 1+ years’ experience in a call center environment preferred Excellent verbal and written communication skills Ability to type 40 WPM Experience working with pharmaceutical products a plus Excellent attention to detail Good decision-making skills Flexible schedule to accommodate changing business needs Must live within 50 miles of LaVergne, TN office salary: $19.99 - $20 per hourshift: Firstwork hours: 9:30 AM - 6:30 PMeducation: AssociateResponsibilities• Effectively communicate information verbally and in writing • Maintain professionalism while dealing with difficult situations and/or people • Identify opportunities for process improvement • Interact professionally with all levels of management and staff • Multi-task and problem solve under pressure • Meet attendance and punctuality requirements • Operate computer systems, telephone systems, copiers, fax machines, etc. • Provide feedback to other departments regarding areas of concern or improvement • Manage confidential information effectively • Work independently and as part of a team • Other duties as assignedSkillsCall CenterCustomer ServiceTyping SkillsVerbal CommunicationWritten CommunicationQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.