Looking for Job Security? Career Growth? Top Compensation? Benefits? Mass General Brigham is a world-recognized leader in research, and home to one of the largest hospital system-based research enterprises in the U.S. We are currently seeking Call Center Professionals to work on-site at Assembly Row Campus in Somerville. ** MUST BE VACCINATED, no exemptions **salary: $15.9 - $16 per hourshift: Firstwork hours: 9 AM - 5 PMeducation: High SchoolResponsibilitiesWhat you’ll be doing: Ensure that calls are answered and managed in a consistent, efficient, and courteous manner. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest Receive and manage several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. Process requests for paging and retrieval of pages efficiently and accurately. Understand the various “codes” and the procedures for their activation. “Codes” include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature. Respond to requests from staff regarding department on-call schedules. Escalate unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor. What you’ll have: High School Diploma 1+ year of phone-based customer service and/or call center experience Able to type 35 wpm Knowledge of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint) Excellent customer service, good communication and interpersonal skill Schedule: Monday-Friday, 9am-5pmThe essential functions of this role include:working in a smoke free environmentSkillsGreeting CustomersAdministrative DutiesSwitchboard OperationPatient SchedulingReceptionist DutiesAnswering PhonesMicrosoft OfficeMulti-taskingEHR/EpicCall Center (1 year of experience is required)Telephone EtiquetteOrganizational SkillsTyping SkillsActive ListeningCall Center Support (1 year of experience is required)SchedulingEmpathyScheduling AppointmentsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).