This position will be hybrid, with in-office work from Tuesday to Thursday and remote work on Mondays and Fridays. After the training and nesting period (approximately 90 days), this position will transition to a fully remote job. Our client operates multiple consumer lending brands, each with distinct offerings and customer criteria. They are looking for experienced collections representatives. Please see the details below: About the role: As a Late-Stage Collections Representative, your responsibilities will include contacting customers, negotiating effectively to identify solutions, and helping them resolve their balances with empathy and respect. Previous experience in third-party collections or a related field is required. Success in this role also demands comfort and proficiency in handling difficult customers through challenging situations. Job Location: Chicago, IL 60604 *Must be able to attend an in-office training from Tuesday to Thursday and remote training on Mondays and Fridays. It will run from 8:00 am to 5:00 pm. After the training and nesting period (approximately 90 days), this position will transition to a fully remote job. Requirements: 2 or more years of third party or late-stage first party collections experience Previous experience in a call center environment Phone communication and verbal skills, with the ability to actively listen and provide assertive solutions. Experience using collection systems and automated dialers, with the ability to talk and type simultaneously. Preferred knowledge of CFPB, TCPA, and relevant state collection laws. Basic proficiency in navigating multiple computer systems. Spanish is a plus salary: $51,999 - $52,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiescall center consumer collectionsThe essential functions of this role include:working weekendsSkillsConsumer CollectionsTyping SkillsBasic Computer SkillsCRMHigh VolumeCall CenterCollections (2 years of experience is required)NEGOTIATIONSOrganizational SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.