We will be hiring for Remote Customer Service Care Coordinators at our Healthcare client! These positions are 100% remote US and equipment is provided. Must have dedicated work environment and complete internet speed confirmatio of reliable internet. These are contract roles with opportunity for possible extension or conversion. Hours: Training is 4-6 weeks and 8AM-5PM CST. After training, must be available for any schedule 7AM-7PM CST. Pay Rate: $20/hr Start Date: typically 2-3 weeks from offer Job Duties: • Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes • Resolve patient's questions and concerns regarding patient journey status • Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow-ups or confirmations • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller • Interact with the patient referral sources, which may include healthcare providers, to process new applicants Must be able to pass client required assessments. Please email your resume to courtney.mercier@randstadusa.com for next steps!salary: $19.99 - $20 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities• Works on routine assignments that require basic problem resolution • Refers to policies and past practices for guidance • Receives general direction on standard work; receives detailed instruction on new assignments • Consults with Supervisor or senior peers on complex and unusual problems • Accountabilities in this role • Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes • Resolve patient's questions and concerns regarding patient journey status • Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow-ups or confirmations • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller • Interact with the patient referral sources, which may include healthcare providers, to process new applicants SkillsManaged CareCall CenterWritten CommunicationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.