credit and collections manager salaries in phoenix, arizona

Randstad is looking for Escalations Representatives Level 2 in Chandler, AZ. This role focuses on providing empathetic, first-level support to highly escalated customer complaints across various financial products. It requires customer service and communication skills, the ability to de-escalate tense situations, document cases accurately, and navigate multiple systems in a fast-paced, dynamic environment. Position: Escalations Representative 2 Location: Chandler, AZ 85286 Pay: 22.50 Shift Days/Hours: Monday-Friday Start time anywhere b/w 6am-8am salary: $22 - $22.5 per hourshift: Firstwork hours: 7 AM - 4 AMeducation: No Degree RequiredResponsibilities Be the compassionate first point of contact for customers with highly escalated complaints, who have often already spoken with multiple teams. De-escalate challenging situations by actively listening to customer concerns, understanding their frustrations, and demonstrating genuine empathy. Gather comprehensive details regarding customer issues, which may span deposits, credit cards, or any other financial product or service. Document thorough and accurate notes from your customer interactions to ensure a seamless handoff to Case Specialists. Manage customer inquiries and complaints through both phone and written correspondence. Identify potential regulatory and non-regulatory flags within complaints, classifying risks appropriately in our case management system to maintain compliance. Collaborate with internal partners to understand complex issues and determine the appropriate course of action. Handle outbound calls to verify customer information  Work written cases efficiently in between calls. SkillsCustomer ServiceDe-escalation SkillsDocumentation SkillsCall Center SupportEmpathyBasic Computer SkillsTelephone EtiquetteBasic Software SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join Our Team as a Credit Card Call Center Representative – North Phoenix (100% Onsite) We’re looking for motivated individuals with communication skills and a passion for customer service to join our dynamic North Phoenix team. This role offers great growth potential and the possibility of permanent placement. Training Schedule (First 8 Weeks): Monday – Friday, 8:30 AM – 5:00 PM Shifts (Post-Training): Day & Night Shifts Available Day: Between 4:00 AM – 9:30 PM Night: 7:00 PM – 4:00 AM 8-hour shifts within those timeframes Days Off are Not Consecutive One weekday off (Tuesday, Wednesday, or Thursday) One weekend day off (Saturday or Sunday) Why Work with Randstad? Weekly Pay: Get paid every week for your convenience. Personalized Support: A dedicated recruiter will guide you every step of the way. Direct Client Connections: Your resume goes straight to hiring managers. Comprehensive Benefits: Health, dental, vision insurance, and more to support you. Path to Permanency: Opportunities to secure permanent roles with leading companies. About Randstad Benefits: Pay is based on experience, education, location, and other factors. Benefits include medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401(k) plan (eligibility applies). Join Randstad for a supportive and rewarding employment experience! salary: $19.99 - $20 per hourshift: Firstwork hours: 4 AM - 4 AMeducation: High SchoolResponsibilities Job Overview Position: Credit Card Call Center Representative Pay Rate: $20/hour Location: North Phoenix, AZ 85027 (100% onsite – no remote work) Upcoming Start Dates: July 28 and August 11 ⭐We have a Spanish-speaking class available starting July 28. Candidates who join the Spanish team are eligible for a 5% pay differential upon conversion to a permanent position. To qualify, you will need to complete and pass the Spanish assessment. Shifts (Post-Training): Day & Night available Day: Between 4:00 AM – 9:30 PM Night: 7:00 PM – 4:00 AM 8-hour shifts within those timeframes Days Off are Not Consecutive One weekday off (Tuesday, Wednesday, or Thursday) One weekend day off (Saturday or Sunday) Training Schedule Duration: 8 weeks, paid Hours: Monday–Friday, 8:30 AM to 5:00 PM Important: No time off permitted during training. Missed time during training may result in termination of assignment. Daily Job Duties Handle 75–100 customer calls per shift Answer inquiries about credit card balances, payments, and accounts Perform warm transfers and communicate clearly with internal teams Meet performance expectations (AHT, QA scores) The essential functions of this role include:working weekendsSkillsCall CenterCall Center SupportCustomer RelationsCustomer ServiceCustomer supportInboundCredit & CollectionsCreditCredit CollectionsMortgage Credit/CollectionsBank DepositsBank RelationsBanking RelationshipsCSRCashiertellerBaristaFourth ShiftThird ShiftQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you eager to gain experience and grow with a reputable organization? Our client — a well-established financial institution located near the 101 & Elliot Rd — is actively hiring Mail Processors for multiple entry-level clerical positions.This is a great opportunity to build your career with a respected and growing company. If you're detail-oriented and motivated, we encourage you to apply today!Position Requirements: Must successfully pass credit and FBI background checks strong attention to detail and organizational skills Ability to work independently while contributing effectively to a team Capable of managing multiple tasks under pressure Flexibility to work overtime and varied hours based on business needs Must be able to provide proof of legal U.S. residency for the past 7 years Excellent attendance record Updated resume required Please note: The hiring process may take up to 1 month Take the next step in your professional journey — apply now!salary: $17 - $18 per hourshift: Firstwork hours: 5 AM - 1:30 PMeducation: No Degree RequiredResponsibilitiesThe Mail Processor plays a key role in ensuring the accurate and efficient handling of applications in a fast-paced, high-volume production environment. This position requires a strong focus on quality, attention to detail, and accuracy.Key Responsibilities: On a daily basis, you may be assigned to perform tasks in one or more of the following functional areas: Document Handling: Process a high volume of document transactions involving moderately complex tasks and varying procedures. Envelope Extraction: Open incoming mail, extract checks, and validate payment amounts. Document Preparation: Prepare and sort documents for scanning by removing staples, organizing pages, and verifying completeness. Scanning: Capture images of documents and checks, ensuring time and date accuracy during the imaging process. Assembly: Assemble and organize documents by punching holes, inserting fasteners into folders, and applying accurate labels. Work Schedule: Monday through Friday (full-time, on-site)The essential functions of this role include: manual lifting up to 30lbs Skills ClerkMail DistributionSortingLabelingScanFileBasic Computer SkillsQuality ControlLifting Qualifications Years of experience: 0 yearsExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.