A Pharmaceutical Company located in Bedford, MA is seeking a Data Analyst Specialist with SAP experience to join their team! Provide customer focused account management, from order placement through delivery for a specialized base of customers, Pet Centers and Hospitals.Manage and process customer product orders, through the interface with 3rd party provider EC2 and various sources, phone, and email, respond to product inquiries, and address customer inquiries and complaints.Timely and accurately set up new accounts in the system to ensure customer ability to purchase productRoute customer order requests and determine correct facilities that can fulfill order. Factors to determine facility must include proximity to customer, manufacturing schedule of site, batch size of next production, requested patient dose administration date, and decay rate of product.Follow through and contact Pet Centers and Hospitals in situations that impact customer requests such as batch schedule or size changes. Speak directly to Pet Centers to confirm production and batch success.Accurately fill an order with correct product sku and manufacturing dates to meet customer isotope activity needs on day of dose administrationFollow order through Pet site to completion ensuring order is then correctly invoiced, by entering invoices for each orderMinimize impact to scheduled patients by communicating quickly and efficiently, any potential delivery delays, and take immediate action to offer alternative product solutions. salary: $25 - $35 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Provide customer focused account management, from order placement through delivery for a specialized base of customers, Pet Centers and Hospitals.Manage and process customer product orders, through the interface with 3rd party provider EC2 and various sources, phone, and email, respond to product inquiries, and address customer inquiries and complaints.Timely and accurately set up new accounts in the system to ensure customer ability to purchase productRoute customer order requests and determine correct facilities that can fulfill order. Factors to determine facility must include proximity to customer, manufacturing schedule of site, batch size of next production, requested patient dose administration date, and decay rate of product.Follow through and contact Pet Centers and Hospitals in situations that impact customer requests such as batch schedule or size changes. Speak directly to Pet Centers to confirm production and batch success.Accurately fill an order with correct product sku and manufacturing dates to meet customer isotope activity needs on day of dose administrationFollow order through Pet site to completion ensuring order is then correctly invoiced, by entering invoices for each orderMinimize impact to scheduled patients by communicating quickly and efficiently, any potential delivery delays, and take immediate action to offer alternative product solutions. The essential functions of this role include: working in a smoke free environment Skills SAPEntering DataData EntryConfidentialityData CollectionCustomer ServiceMS-OFFICECustomer SupportData AnalyticsTime ManagementOrder ProcessingAnalytical Thinking Qualifications Years of experience: 5 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).