We are working with a Health Center in Dorchester to help fill a Practice Supervisor position. In this role you will assist with leading a team of Managed Care Representatives and Patient Care Representatives. The ideal candidate will have several years of leadership experience within Healthcare, a proactive work ethic, and excellent problem solving skills. Schedule: One to Two late shifts 12:00pm-8:30pm per week. Every other Saturday, 8:30am-3:30pm. The other shifts will be 8:30-5pm. salary: $25 - $25 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: BachelorResponsibilitiesinclude, but are not limited to: - Supervise and lead Patient Service Representatives, Managed Care Representatives, and team leads - Assist and support team in achieving optimal customer service - Ensure KPIs and Service Level standards are met - Delegate and assign work to employees - Arrange training for new staff and refresher courses for eligible employees - Prepare and evaluate performance reports of employees - Interdepartmental communication to ensure the team is running smoothly - Handle customer service discrepancies - Ensure messages are responded to in the proper timeframe Qualifications: - Bachelor's Degree required (Master's preferred) - Minimum of 3 years in a management or supervisor capacity within healthcare - Excellent communication skills, leadership skills, and critical decision-making skills SkillsLeadershipSchedulingOrganizationepicManagingHealthcareQualificationsYears of experience: 3 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.