employee relations manager salaries in boston, massachusetts

The Customer Care Coordinator is a dynamic and essential member of our team, adept at offering multifaceted support across a variety of operational tasks. They take initiative, demonstrating flexibility and a readiness to adapt to different needs of the team. The Customer Care Coordinator ensures efficient and effective coordination of referrals, thorough management of documentation, and seamless communication.  MA based candidate - hybrid work model (Lexington, MA office) Qualifications: BS/BA in life sciences/communications is preferred Minimum of 3 years of customer service experience Minimum of 2 years of prior case management experience (within last 2 years) preferred Ability to multi task, problem solve and work independently Ability to handle sensitive information Ability to work in a team environment with excellent communication skills salary: $25 - $30 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesPhase 1 • Maintain all Faxes that come through the RDCF Fax o Review all incoming faxes and attach fax and notes into patient’s case, move task through to next stage of case review and schedule accordingly • Entering all new referrals into the Service Cloud o Referral received ? attach to case ? notate insurance status ? move task through to welcome call o QC referral for accurate documentation (signatures, forms, Denials, name, etc) o Some interaction with OP PSM teams (follow-up if necessary for missing documentation) • Send Applications to Patient/HCP for review (fax) • Create/Send/attached approval/denial packets to patients after determination from RDCF • Work with FCM/PAP manager to ensure patient/family maintain proper access to therapy Phase 2 • Send monthly AE report to Cognizant o Monthly reporting needs to be sent to Cognizant team for prior month o Provide a summary of the AE report on the shared drive. Send the required form for review Understanding of Referral Requirements for All RDCF Products • Alpha-1 & PI: No insurance or therapeutic class exclusion (on-label requirements). • HAE/LSD/SBS: Uninsured, insured (with 2 denials), plan/therapeutic class exclusion, annual insuranceSkillsCustomer ServiceCase ManagementQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

job summary: As the largest staffing and recruitment agency in the world, we can commit to finding you the perfect role that gives you the opportunity to learn and grow in the life sciences arena. Utilizing a recruiter for your job search gives you access to a large network of top employers as well as detailed information about hundreds of positions. Our partner recognizes the need for innovative care and utilizes Research & Development to further knowledge in Oncology, Neuroscience, Rare Diseases, and Gastroenterology. As a company that brings in over $30 billion in annual revenue, they have established themselves as a biopharmaceutical powerhouse that is changing the world. If you're looking for a position where your work will benefit millions of people, we are waiting for you!   location: Cambridge, Massachusetts job type: Contract salary: $85.00 - 94.21 per hour work hours: 9 to 5 education: Bachelors   responsibilities: As part of the GMSO Program Management team, you will report to the Strategy & Operations Lead, Gastroenterology Leads the program and project planning efforts of MSTs, in maintaining oversight for the operational plans, execution strategies & critical path for the product.Responsible for coordinating governance approvals for the key project deliverables and holds self and team members accountable to deliver on the agreed upon program objectivesManages project and resource priorities that align with the business objectives.Addresses and resolves project challenges, keeping Unit Head/ Lead MPM informed of critical considerations (e.g., resources, performance concerns). Provides clarity and direction in urgent or unexpected situations.Establishes, communicates and executes plans resulting in achievement of project goalsManages the creation of project strategies and supports the MST in presenting these strategies to key stakeholders and decision makers.Adjusts project strategy and priorities in response to changes in strategic direction.Provides direction and obtains buy-in from relevant internal stakeholders and team members to therapeutic, functional, or operational strategy.Identifies ways to accelerate the project execution where possible while maintaining high quality standards.Develops strong logistical skills to manage activities across functions and regionsFacilitate the MST and/or other group meetings and/or other group meetings and ensure agendas are appropriate to enable key discussions and decisions within the team.Manage the planning, operational and reporting logistics of the MST (including but not limited to: meeting schedule management, meeting facilitation, development of meeting materials with contributors, capture and follow up of action items and deliverables, distribution of minutes and maintenance of relevant SharePoint site (or equivalent))Responsible for building quality relationships with key stakeholders, in both TAU and Commercial, that result in valued and trusted partnerships and program support.Proactively identifies potential issues or obstacles and achieves resolution or plans contingencies and follows issues through to resolution, ensuring that MST arrives at a singular conclusion or recommendationsProvides financial oversight for program budget. Includes consolidation, vetting and prioritization of MST spending/ vendors, risks and opportunities, in partnership with the GMUH and in collaboration with GMA functional teams.Leads the project risk management process in the team and generates the cross-functional project risk register for assigned MSTs. Ensure that the risks identified for GMA activities at the MST are reported up through to the Global Program Manager at the GPT for consolidation into the Global Risk Management Plan for the asset.Works closely with the MST cross functional team members to balance operational execution with GMA strategy.Manages project status reporting and dashboards for a given program, including scheduled as well as ad-hoc updates.Generates collaboration, cooperation and communication globally across divisions and functions and between regional representatives in the team ensuring that team goals are achieved.  qualifications: Bachelor's Degree science or business-related field (Masters preferred) (PHD acceptable)At least 3 years experience as a project manager leading complex pharmaceutical projects in a multi-disciplinary, global environmentKnowledge of pharmaceutical industry and Project management experience within Medical Affairs, Clinical Research, Regulatory, CMC, Marketing or other drug development related functionKnowledge of the drug development and commercialization process and an understanding of the functions within the pharmaceutical industryProven ability to communicate clearly and present key information objectively and collaborate effectively with managementExperience managing program level budgets across multiple projectsKnowledge of regulatory and compliance guidelines governing medical affairsApplied knowledge of performance measurement (e.g. metrics, dashboards)May travel to the US, EU and other meeting locations internationally. Approximately 5-10% travel may be required.  skills: Project Management Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.

Ranstad has partnered with a nonprofit organization to assist with filling an opening in their Human Resources Department. This position entails providing high level support to the team, including tasks such as HRIS processing, employee reporting, new hire onboarding, data entry, file maintenance, and addressing employee inquiries, all while prioritizing accuracy, confidentiality, and meticulous attention to detail. It requires a keen focus on maintaining the integrity and confidentiality of HR data while efficiently managing administrative functions to support HR operations. If you have a few years of experience in Human Resources and are looking for a new opportunity, this could be a great next step for you! salary: $25 - $27 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Administer new hire onboarding data entry and manage benefits program including annual enrollment Handle payroll  Maintain employee records in HRIS Support benefit enrollment and life event changes processing Maintain HR documents and organization charts Conduct training sessions (orientation, benefits, risk management) and track employee performance appraisals Assist in staff newsletter creation, coordinate employee recognition programs, and provide administrative support under CHRO's direction SkillsHuman ResourcesHRISMicrosoft OfficePayrollBenefits AdministrationonboardingrecruitingHR ComplianceProblem SolvingTime ManagementFluent with Spanish QualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.