Looking for Job Security? Career Growth? Top Compensation? Benefits? Mass General Brigham is a world-recognized leader in research, and home to one of the largest hospital system-based research enterprises in the U.S. We are currently seeking a Practice Assistant to work on-site at Brigham & Women's 221 Longwood Campus. ** MUST BE VACCINATED + Flu Shot, no exemptions ** The Practice Assistant is the main frontline contact and will interact with customers in person, by telephone and/or electronically. Since the role has significant impact on patient care, patient satisfaction, clinical operations and clinical revenue, the position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner. #RCDFTL salary: $23 - $26 per hourshift: Firstwork hours: 7:15 AM - 5:45 PMeducation: High SchoolResponsibilities Warmly greets all patients, customers and visitors into practice Responsible for the day-to-day patient and customer interactions within practices and/or locations of the Department of Dermatology Responsible for scheduling patient appointments Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates Verify patient’s identity using 2+ identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician Maximize EPIC application features by accessing all available scheduling data and resources Cancel and reschedule appointments as requested Optimize access and satisfaction by maintaining and coordinating appointment wait lists Ensure outbound calls or other communications are documented patient’s appointment time and physician on patient’s appointment record in EPIC Respond to all electronic communications from patients, staff members, physicians and outside referral sources What you’ll have: High School Diploma Epic Software Scheduling a plus Microsoft Office Suite Excellent communication, interpersonal skills and consistently foster positive customer experiences Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information Previous healthcare/ patient care experience The essential functions of this role include:working in a smoke free environmentSkillsPatient SchedulingAnswering PhonesPatient Care CoordinationMicrosoft OfficeMulti-taskingEHR/EpicTelephone EtiquetteOrganizational SkillsTyping SkillsActive ListeningScheduling AppointmentsHandling Confidential InformationInterpersonal SkillsPhonesepicQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.