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job summary: We are seeking a high-caliber Business Analyst to act as the primary link between customer needs and technical execution within the ServiceNow ecosystem. This role requires a strategic thinker who doesn't just document requests but "scrubs" requirements, challenges assumptions, and ensures every intake is primed for successful implementation. The ideal candidate brings a "Citizen Developer" mindset, possessing the technical logic necessary to design scalable solutions while utilizing expert elicitation skills to bridge the gap between non-technical stakeholders and development teams. You must have a deep understanding of what ServiceNow can and cannot do to ensure we maximize out-of-the-box functionality and minimize unnecessary customization.    location: Telecommute job type: Solutions work hours: 8am to 5pm education: Bachelors   responsibilities: Lead strategic discovery sessions and workshops to elicit the "why" behind customer requests.Perform gap analysis by comparing "as-is" customer processes against "to-be" ServiceNow out-of-the-box (OOTB) functionality.Create high-quality documentation, including process maps, data flow diagrams, and user stories with clear acceptance criteria.Manage the full lifecycle of requests within the Agile SDLC, including backlog grooming and facilitating UAT workshops.Propose solutions using native ServiceNow capabilities such as Flow Designer, UI Policies, and Business Rules.Oversee system upgrades, facilitate system clones, and maintain data health through periodic CMDB audits.Act as the gatekeeper for the product backlog to ensure all requirements are technically sound and scalable. Communicate technical constraints effectively to non-technical users to manage expectations and project scope.   qualifications: Bachelor's degree in Information Technology, Mass Communication, or a relevant field. Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in SPM or other relevant modules. Proven expertise in requirements elicitation and a strong understanding of technical logic. Extensive experience in ITSM and SPM processes, including Incident, Change, Problem, and Strategic Portfolio Management. Strong functional grasp of the ServiceNow tool with the ability to distinguish between native features and required customizations. Proficiency in Agile SDLC methodology and managing stories through the sprint lifecycle. Exceptional communication and stakeholder management skills. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: We are seeking a ServiceNow Implementation Specialist to lead the technical delivery of HR Service Delivery or Customer Service Management solutions. This role requires a consultative expert capable of facilitating discovery workshops to gather customer requirements and translating them into scalable ServiceNow architectures. The ideal candidate holds a CIS-HRSD or CIS-CSM certification and possesses a strong technical foundation as a ServiceNow Certified System Administrator or Certified Citizen Developer. You will be responsible for end-to-end configuration, from workflow automation in Flow Designer to ensuring all builds align with ServiceNow out-of-the-box best practices.    location: Telecommute job type: Solutions salary: $50 - 60 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Technical Design & Lead: Own the technical delivery of ServiceNow HRSD or CSM modules from inception to Go-Live.Advanced Configuration: Build and configure complex ServiceNow workflows, including Lifecycle Events, Case Management, Knowledge Management, and Service Portals.Workshop Execution: Lead technical discovery sessions to identify ServiceNow integration points, data schema requirements, and security/access needs.Citizen Development Oversight: Guide and govern citizen developers within the organization to ensure their low-code contributions meet ServiceNow platform standards.System Administration: Perform environment health checks and ensure that all implementations follow a ServiceNow out-of-the-box first philosophy to minimize technical debt.   qualifications: Must hold a ServiceNow Certified Implementation Specialist (CIS) designation in either HR Service Delivery (HRSD) or Customer Service Management (CSM). Preferred Certifications: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Citizen Developer. Workshop Experience: Proven track record of leading technical discovery workshops to extract and document complex customer requirements. Implementation Expertise: Minimum of 2-3 years of hands-on experience configuring ServiceNow HRSD or CSM modules, including Lifecycle Events, Case Management, and Service Portals. Technical Proficiency: Advanced knowledge of Flow Designer, IntegrationHub, and ServiceNow data schemas. Business Analysis: Strong ability to translate business pain points into technical user stories and process maps. Education: Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

job summary: We have a client, a premier Atlanta architecture and engineering firm seeking a Civil Engineer! You must be a licensed PE with 7+ years of experience to lead high impact projects from concept to completion. You'll oversee site layout, grading, and complex stormwater design while managing key client and agency relationships. If you're a Civil 3D expert ready to drive QA/QC and mentor a growing team, we encourage you to apply today!   location: Atlanta, Georgia job type: Permanent salary: $135,000 - 150,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: Manage full-cycle site development, including conceptualizing and executing layouts, grading, infrastructure, and erosion control for commercial, municipal, and industrial sectors. Conduct comprehensive hydraulic and hydrology analyses to design stormwater systems and prepare necessary SWPPP documentation. Ensure all state and local compliance standards are met while collaborating with entitlement managers to secure permits and finalize project platting. Oversee the internal civil engineering workflow and perform detailed QA/QC inspections on all technical plans and reports. Act as the primary liaison between clients, government agencies, and the community while upholding firm values and participating in professional societies Qualifications: Holds a Bachelor's degree in Civil Engineering or a closely related technical field. Possesses at least 7 years of hands on experience managing a diverse range of site civil engineering projects. Maintains an active Professional Engineering (PE) license. Demonstrates high proficiency in Civil 3D and specialized programs for stormwater and hydraulic modeling. Combines decision-making independence with the ability to communicate complex designs clearly and accurately   qualifications: Experience level: ExperiencedMinimum 7 years of experienceEducation: Bachelors (required)  skills: Professional EngineerAutoCADCivilProject Management Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.