help desk representative salaries in phoenix, arizona

Are you passionate about helping others navigate their financial futures? As a Retirement and Benefits Representative, you will play a key role in supporting participants of employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. You'll provide clear, accurate information, guide participants through transactions, and ensure the error-free processing of financial requests. This is a great opportunity to make a meaningful impact while growing your career in financial services.salary: $20.99 - $21 per hourshift: Firstwork hours: 6 AM - 6 PMeducation: High SchoolResponsibilitiesMust possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT • Training Hours – Monday through Friday 9am -5:30pm EST/ 6:00AM - 2:30PM MST – Will follow schedule selected at offer time, once training is completed Shifts- Monday - Friday 7:30 AM MST - 6:00 PM MST - 8 hour shift with a 30 min lunch  The essential functions of this role include:working weekendsSkillsCustomer RelationsCall Center SupportBasic Software SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad is looking for a bilingual Customer Service Representative in  Phoenix, AZ.This role involves handling high-volume inbound customer calls for Client Consumer Lending, addressing issues like payments, disputes, fraud, and account inquiries. It requires strong communication, empathy, and active listening skills, along with the ability to navigate multiple systems and conduct independent case research in a fast-paced call center environment. Position: Customer Service Representative Location:  Phoenix, AZ ,85027 Pay: 20 Shift Days/Hours: SUN/WED OFF 4:00am - 12:30pm SUN/THUR OFF 5:00am - 1:30pm TUES/SAT OFF 4:30am - 1:00pm SUN/WED OFF 9:30am - 6:00pm salary: $19 - $20 per hourshift: Firstwork hours: 4 AM - 5:30 PMeducation: No Degree RequiredResponsibilities You will work as a bilingual Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries. Researching cases independently  Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances  Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately  Calls are back to back and sometimes a breather in between calls Will transfer more escalated calls to another department  Day in the life of… Call center environment At desk all day long- expectation to stay at desk Can be loud and busy Resource utilization System navigation is important skill Understanding toolbars Organizing desktop Use multiple windows Navigate when talking to customers Average amount of calls and AHT Average 75-100 calls a day Calls are 3-5 minutes approximately Calls can be back-to-back and sometimes there’s a breather in between. Based on call volume there could be opportunities for overtime or time off without pay. SkillsCustomer ServiceSystem NavigationCase ResearchSpanishQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad is looking for Customer Service Representative in  Phoenix, AZ.This role involves handling high-volume inbound customer calls for Client Consumer Lending, addressing issues like payments, disputes, fraud, and account inquiries. It requires strong communication, empathy, and active listening skills, along with the ability to navigate multiple systems and conduct independent case research in a fast-paced call center environment. Position: Customer Service Representative Location:  Phoenix, AZ ,85027 Pay: 20 Shift Days/Hours: Start Times range from 4:00am to 9:00am with Saturday or Sunday shiftsalary: $19 - $20 per hourshift: Firstwork hours: 4 AM - 5:30 PMeducation: No Degree RequiredResponsibilities You will work as a Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries. Researching cases independently  Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances  Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately  Calls are back to back and sometimes a breather in between calls Will transfer more escalated calls to another department  Day in the life of… Call center environment At desk all day long- expectation to stay at desk Can be loud and busy Resource utilization System navigation is important skill Understanding toolbars Organizing desktop Use multiple windows Navigate when talking to customers Average amount of calls and AHT Average 75-100 calls a day Calls are 3-5 minutes approximately Calls can be back-to-back and sometimes there’s a breather in between. Based on call volume there could be opportunities for overtime or time off without pay. SkillsCustomer ServiceSystem NavigationCase ResearchQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.