job summary: The Service Delivery Manager (SDM) is responsible for the successful delivery of services as defined by contractual and operational agreements between Randstad Technologies and its client(s). The SDM is expected to demonstrate leadership and professionalism in the execution of their management roles listed below. Client Relationship / Operations Management: Serve as the primary interface to the client for daily operations management. Responsibilities include: Ensure successful execution of contract requirements including adherence to Service Level Agreements (SLA's) Responsible for capacity planning, resource scheduling and demand management activities Build and maintain productive client relationships to drive client satisfaction through successful delivery of services, timely structured meetings and reporting, and responsive escalation management Identify opportunities for continuous service improvement (CSI) and innovations recommendations that bring efficiencies and value to our client Randstad Technologies Resource Management: Direct operations staff to ensure successful delivery of services. Responsibilities include: Perform general HR administrative management duties including recruitment, hiring, mentoring, performance evaluation, terminations Create a positive and productive workplace environment is provided contributing to overall team morale through motivation and team building Contract / New Growth Management: Partner with the Delivery Director to ensure contract obligations are met and new growth opportunities are identified. Responsibilities include: Manage daily operations activities and planning to maximize revenue opportunities and minimize unplanned costs Properly manage contract scope to identify growth opportunities based upon industry trends and client requests Partner with Delivery Director and Randstad Technologies colleagues to assess applicability and practicality of delivering new solution offerings for the client 3-5 years of management experience in the delivery and management of information technology 5 years of supervisory experience leading teams of 5 or more technical resources Excellent verbal and written communication skills Excellent organizational and problem solving skills Experience with process improvement and root cause analysis methodologies Project management knowledge and experience a plus Duties Include: - Primary interface with couriers to ensure collection and delivery process meets the Client's (GTI) standards - Maintaining accurate and timely updates related to purchase orders, inventory creation and maintenance and ensure that any issues are reported and addressed promptly. - Provide timely updates to Client's IT Asset Management, Data Repositories - Work Flow systems as required - Execute and maintain key process and working practices at high levels of satisfaction when interfacing with customers - Perform efficient, secure and timely transfers of technology between sites, ensuring management systems are updated and accurate in a timely manner - Ensure the secure storage and removal of decommissioned equipment - Maintain safety, tidiness and security of Asset Management storerooms and reporting of health and safety issues to management and facilities services - Help ensure all audit and regulatory controls are maintained in accordance with documented policies and procedures - Provide guidance and insight to customers and peers for training purposes to maintain consistent practices globally - Provide regular feedback and review of policies/procedures to - Understand/manage all media related request systems, executing all requests within the allotted SLA - Understand/manage all media related backup systems; required levels of reusable media are available in accordance to documented thresholds - Manage/escalate tape related system issues/malfunctions - Manage internal, local, international transportation of media; updating management systems accurately and in a timely manner - Understand/execute "Missing Media" escalation protocol where required - Understand and utilize media management tool set to insure 100% physical to logical tracking of media - Maintain the safety, tidiness and security of media storage areas, rooms, dedicated bunkers - General Functions - Follow instructions given by Randstad Supervisor and/or Client Supervisor related to client's data center support. The qualifications below are considered minimum requirements to be successful in the role of SDM: - 1-2 years working in enterprise data center environment - Excellent verbal and written communication skills - Other experience specific to the engagement listed as applicable Experience and Knowledge in the following highly desired: - Vertices - Remedy Asset Management - Asset Disposal - Asset Tagging - CMDB management - Manager IT Asset Management location: Carlstadt, New Jersey job type: Contract salary: $30 - 35 per hour work hours: 8am to 5pm education: No Degree Required responsibilities: 3-5 years of management experience in the delivery and management of information technology 5 years of supervisory experience leading teams of 5 or more technical resources Excellent verbal and written communication skills strong organizational and problem solving skills Experience with process improvement and root cause analysis methodologies Project management knowledge and experience a plus Duties Include: - Primary interface with couriers to ensure collection and delivery process meets the Client's (GTI) standards - Maintaining accurate and timely updates related to purchase orders, inventory creation and maintenance and ensure that any issues are reported and addressed promptly. - Provide timely updates to Client's IT Asset Management, Data Repositories - Work Flow systems as required - Execute and maintain key process and working practices at high levels of satisfaction when interfacing with customers - Perform efficient, secure and timely transfers of technology between sites, ensuring management systems are updated and accurate in a timely manner - Ensure the secure storage and removal of decommissioned equipment - Maintain safety, tidiness and security of Asset Management storerooms and reporting of health and safety issues to management and facilities services - Help ensure all audit and regulatory controls are maintained in accordance with documented policies and procedures - Provide guidance and insight to customers and peers for training purposes to maintain consistent practices globally - Provide regular feedback and review of policies/procedures to - Understand/manage all media related request systems, executing all requests within the allotted SLA - Understand/manage all media related backup systems; required levels of reusable media are available in accordance to documented thresholds - Manage/escalate tape related system issues/malfunctions - Manage internal, local, international transportation of media; updating management systems accurately and in a timely manner - Understand/execute "Missing Media" escalation protocol where required - Understand and utilize media management tool set to insure 100% physical to logical tracking of media - Maintain the safety, tidiness and security of media storage areas, rooms, dedicated bunkers - General Functions - Follow instructions given by Randstad Supervisor and/or Client Supervisor related to client's data center support. The qualifications below are considered minimum requirements to be successful in the role of SDM: - 1-2 years working in enterprise data center environment - Excellent verbal and written communication skills - Other experience specific to the engagement listed as applicable Experience and Knowledge in the following highly desired: - Vertices - Remedy Asset Management - Asset Disposal - Asset Tagging - CMDB management - Manager IT Asset Management qualifications: Experience level: ManagerMinimum 3 years of experienceEducation: No Degree Required skills: Manager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.