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Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!salary: $55 - $59 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesJob Responsibilities: Look at upcoming LoanIQ upgrades and enhancements and determine how they may affect operations Determine impacts and recommending adjustments Supporting conversion from AFS to LoanIQ and upcoming release schedule Troubleshooting issues and collaborating with team members to find solutions Liaison with high level leadership as needed Qualifications: Extensive systems knowledge of the LoanIQ need to understand the innerworkings of Loan IQ Understanding how upgrades will affect operations Operations experience in LoanIQ Understanding of how teams build and maintain loans to support operations users Understanding of bilateral loans (Single bank to customer loans) MORTGAGE EXPERIENCE WILL NOT WORK HERE (Nice to have) - Experience with Automated Financial Systems (AFS) system SkillsLoan IQBusiness AnalysisSystems ConversionQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Job Description : Client's Call Center IVR Application organization is looking for a hands-on Application Analyst III to work on the client IVR (Interactive Voice Response) system.Qualified developers will have an opportunity to work on an array of challenges as we move clients customer IVR to the cloud as part of our cloud migration strategy for our call centers.This position has a direct impact on the day-to-day experiences of both our client team members and customers alike.Analysts at this level engage in development of IVR applications, have an in-depth knowledge of the Nuance NVP platform and the Nuance Development Framework as well as support tasks including monitoring, patching and maintenance for the IVR servers, web and microservices and corresponding vendor applications.Applicants who are knowledgeable on outbound omni-channel applications and vendors including Swampfox and Message Broadcast would be given preference.The qualified candidate for this position should be able to support the entire IVR system health, code quality, system integration and VXML system concepts and best practices.They should be able to identify problems, collaborate on solutions and take actions to resolve issues. Required Qualifications: Bachelor's degree in computer science or a related discipline such as Engineering as well as at least five years in a primary role on a team managing a similar product. Job-specific knowledge, skills or abilities: Extensive experience in Design/Development of VXML (Voice XML) applications as related to Nuance NVP and NDFAn in-depth knowledge and/or experience about telephony/telecom systems and CTI integration with Genesys, Cisco and AvayaLinux/server and admin and some Unix shell scripting skillsJava (including Spring, Spring Boot, JPA, Hibernate, JSP)SQL (developing queries for Oracle, Hana, AWS Aurora)DevOps knowledge including Git, Jenkins/Github Actions, Maven and NexusKubernetes (Diamante and/or Redhat Openshift) and AWS container skills and familiarity with using Nirmata for container managementWorking knowledge of Dynatrace, Splunk, Jenkins, SAP HANA, Jira and Java scriptKnowledge about outbound communication applications and vendors especially Swampfox and Message BroadcastExperience in migrating any on-prem IVR system to a Cloud based platform would be a definite plusExperience in Voice Biometrics especially PinDrop integration would another plus Key Responsibilities: IVR Development and Maintenance: Take part in the development, deployment, and support of IVR applications to ensure they meet business needs and performance standards.System Integration: Collaborate with cross-functional teams to integrate IVR systems with other IT applications and platforms, ensuring seamless functionality and data flow.Customer Experience Enhancement: Continuously analyze and improve IVR applications to enhance customer experience and optimize call flows.Documentation and Reporting: Maintain comprehensive documentation of IVR systems, processes, and changes. Generate reports to track performance metrics and identify areas for improvement.Compliance and Security: Ensure IVR applications comply with industry standards, regulations, and security protocols to protect sensitive customer information.Monitoring: Ensure proper monitoring of Client 24x7 IVR application, identifying areas for improvement and implementing enhancements to optimize functionality.   location: Charlotte, North Carolina job type: Contract salary: $52.13 - 62.13 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: IVR Development and Maintenance: Take part in the development, deployment, and support of IVR applications to ensure they meet business needs and performance standards.System Integration: Collaborate with cross-functional teams to integrate IVR systems with other IT applications and platforms, ensuring seamless functionality and data flow.Customer Experience Enhancement: Continuously analyze and improve IVR applications to enhance customer experience and optimize call flows.Documentation and Reporting: Maintain comprehensive documentation of IVR systems, processes, and changes. Generate reports to track performance metrics and identify areas for improvement.Compliance and Security: Ensure IVR applications comply with industry standards, regulations, and security protocols to protect sensitive customer information.Monitoring: Ensure proper monitoring of Client 24x7 IVR application, identifying areas for improvement and implementing enhancements to optimize functionality.  qualifications: Key Responsibilities: IVR Development and Maintenance: Take part in the development, deployment, and support of IVR applications to ensure they meet business needs and performance standards.System Integration: Collaborate with cross-functional teams to integrate IVR systems with other IT applications and platforms, ensuring seamless functionality and data flow.Customer Experience Enhancement: Continuously analyze and improve IVR applications to enhance customer experience and optimize call flows.Documentation and Reporting: Maintain comprehensive documentation of IVR systems, processes, and changes. Generate reports to track performance metrics and identify areas for improvement.Compliance and Security: Ensure IVR applications comply with industry standards, regulations, and security protocols to protect sensitive customer information.Monitoring: Ensure proper monitoring of Client 24x7 IVR application, identifying areas for improvement and implementing enhancements to optimize functionality.  skills: Key Responsibilities: IVR Development and Maintenance: Take part in the development, deployment, and support of IVR applications to ensure they meet business needs and performance standards.System Integration: Collaborate with cross-functional teams to integrate IVR systems with other IT applications and platforms, ensuring seamless functionality and data flow.Customer Experience Enhancement: Continuously analyze and improve IVR applications to enhance customer experience and optimize call flows.Documentation and Reporting: Maintain comprehensive documentation of IVR systems, processes, and changes. Generate reports to track performance metrics and identify areas for improvement.Compliance and Security: Ensure IVR applications comply with industry standards, regulations, and security protocols to protect sensitive customer information.Monitoring: Ensure proper monitoring of Client 24x7 IVR application, identifying areas for improvement and implementing enhancements to optimize functionality. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!salary: $71 - $78 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesClient Job Description:   This role will be a product Support Analyst for the nCino application. The candidate must have an understanding of commercial credit and nCino/Salesforce hands on experience. Candidate needs to have a production support background with an application from an L3 perspective. L3 is the last line of support and typically consists of a development team that deals with technical problems.  If a candidate is missing UAT experience, that is fine, but they must have been a Business Analyst with nCino experience. Qualifications: Needs in depth nCino front end experience coupled with Operations domain knowledge with Booking Bi lateral, Syndicated, and CRE loans. Candidates will need to have extensive front end nCino experience coupled with product support and be very knowledgeable with Operations processes. This role will be a product Support Analyst for the nCino application. The candidate must have an understanding of commercial credit and nCino/Salesforce hands on experience. Candidate needs to have a production support background with an application from an L3 perspective. L3 is the last line of support and typically consists of a development team that deals with technical problems.  If a candidate is missing UAT experience, that is fine, but they must have been a Business Analyst with nCino experience. SkillsnCinoProduct SupportCommercial Credit OperationsQualificationsYears of experience: 7 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.