job summary: 100% onsite Field Services: Service user equipment or systems quickly and efficiently with minimal disruption. - Diagnose equipment and/or system malfunctions and perform corrective action - Use of appropriate test structures - Pre-test and configure equipment and/or systems following service procedures - Research system/equipment malfunction history - Analyze and adjust equipment to restore proper operation - Repair voice, data, and audio/video circuit problems - Analyze and adjust equipment to restore proper operation Physical Installation: Perform the installation of equipment and/or systems in a timely manner ensuring appropriate installation and connections. Examples of typical work activities include but are not limited to: - Assist in planning and implementing installations and/or facility layouts - Install and test PC/workstations, printers, and other peripherals - Determine routing and placement of cabling, wiring, etc. - Perform physical installation (e.g., low-voltage wiring/cables, communications modules, components, sound systems, and necessary interface cards) - Document and/or log equipment/system installations and/or modifications - Move or relocate equipment - Construct multimedia production sets (e.g., conferencing systems, monitors, displays) - Ensure compliance with building and/or safety codes Hardware Operation and Maintenance: Ensure that equipment and systems in assigned areas are in good condition and are properly maintained. - Perform preventative maintenance, equipment alignment and calibration - Replace or repair worn parts - Evaluate replacement alternatives - Perform equipment and system set up (including necessary interconnections) and performance monitoring - Maintain and repair media/video production equipment systems and facilities - Provide technical set-up of teleconferencing systems - Maintain technical shop facilities, inventory, repair logs and/or work order systems User Training & Support: Provide consultative and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance. - Provide telephone or on-site support - Assist users to use applications and software packages and their features - Install, configure, and modify applications - Provide ad-hoc training, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems - Write user documentation, user guides, instructor guides, training outlines, and technical training System Configuration: Configure systems to optimize operations, and meet connectivity needs and future expansion requirements. Examples of typical work activities include but are not limited to: - Recommend equipment/system configuration and interface alternatives - Participate in system enhancement and equipment evaluation and planning - Implement system/equipment upgrade migration and required modifications - Reconfigure and test newly installed systems - Alert network staff to network failures - Prepare and maintain documentation on systems and networks System Software: Provide PC/workstation support for hardware and systems software interfaces. - Install and configure standard operating and network systems and integrate them with related systems - Ensure system integrity between hardware and operating systems - Troubleshoot errors in system operations and related networks - Perform software and hardware modifications - Maintain and support hardware and software for stand-alone systems location: Carson, California job type: Contract salary: $25 - 27 per hour work hours: 8am to 5pm education: Bachelors responsibilities: The Technology Support Technician is responsible for functional technical equipment/systems support and capabilities, including the installation, maintenance, modification, and repair of equipment, products, low-voltage wiring/cabling, and/or systems within campus learning spaces (e.g., classrooms, labs, study rooms, etc.) and conference rooms, and provides input to the design of such spaces. This incumbent configures, updates, and maintains the Global Viewer system to monitor equipment life cycles and contributes to evening operations, video conferencing, and special event support, as needed. Field Services: Service user equipment or systems quickly and efficiently with minimal disruption. - Diagnose equipment and/or system malfunctions and perform corrective action - Use of appropriate test structures - Pre-test and configure equipment and/or systems following service procedures - Research system/equipment malfunction history - Analyze and adjust equipment to restore proper operation - Repair voice, data, and audio/video circuit problems - Analyze and adjust equipment to restore proper operation Physical Installation: Perform the installation of equipment and/or systems in a timely manner ensuring appropriate installation and connections. Examples of typical work activities include but are not limited to: - Assist in planning and implementing installations and/or facility layouts - Install and test PC/workstations, printers, and other peripherals - Determine routing and placement of cabling, wiring, etc. - Perform physical installation (e.g., low-voltage wiring/cables, communications modules, components, sound systems, and necessary interface cards) - Document and/or log equipment/system installations and/or modifications - Move or relocate equipment - Construct multimedia production sets (e.g., conferencing systems, monitors, displays) - Ensure compliance with building and/or safety codes Hardware Operation and Maintenance: Ensure that equipment and systems in assigned areas are in good condition and are properly maintained. - Perform preventative maintenance, equipment alignment and calibration - Replace or repair worn parts - Evaluate replacement alternatives - Perform equipment and system set up (including necessary interconnections) and performance monitoring - Maintain and repair media/video production equipment systems and facilities - Provide technical set-up of teleconferencing systems - Maintain technical shop facilities, inventory, repair logs and/or work order systems User Training & Support: Provide consultative and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance. - Provide telephone or on-site support - Assist users to use applications and software packages and their features - Install, configure, and modify applications - Provide ad-hoc training, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems - Write user documentation, user guides, instructor guides, training outlines, and technical training System Configuration: Configure systems to optimize operations, and meet connectivity needs and future expansion requirements. Examples of typical work activities include but are not limited to: - Recommend equipment/system configuration and interface alternatives - Participate in system enhancement and equipment evaluation and planning - Implement system/equipment upgrade migration and required modifications - Reconfigure and test newly installed systems - Alert network staff to network failures - Prepare and maintain documentation on systems and networks System Software: Provide PC/workstation support for hardware and systems software interfaces. - Install and configure standard operating and network systems and integrate them with related systems - Ensure system integrity between hardware and operating systems - Troubleshoot errors in system operations and related networks - Perform software and hardware modifications - Maintain and support hardware and software for stand-alone systems qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors skills: Field ServiceDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.