job summary: In this role, you are responsible for overseeing and managing the company's technology infrastructure and ensuring its smooth and efficient operation. You will collaborate closely with the leadership team to develop and implement technology strategies that align with the organization's goals and objectives, and will ensure the availability, reliability, and security of IT systems. Additionally, the Director will be accountable for managing a team of IT professionals and ensuring the delivery of high-quality technical support to all users. location: Chicago, Illinois job type: Permanent salary: $170,000 - 180,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Define, document, and enforce established network and security policy standards. Work with vendors on system design upgrades, investigate new technologies and be involved with Information Security and Disaster recovery testing. Respond to escalated Help Desk ticket requests requiring additional technical support on issues such as system connectivity and related system issues. Establish a sound and stable networking environment by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades. Create and add content to a knowledgebase by documenting issues and the causes and fixes for those issues. Work in conjunction with other IT departments to securely plan, deploy, design, and troubleshoot issues and implement new functions. Provide system and security architectural and engineering support experience across local, regional, and global areas. Evaluate new technologies as appropriate and required to help build, maintain, improve, and document as our environment grows. Manage communication and coordination of resources during outage situations. Guide engineers from different groups to work together to resolve outages and restore business functionality as quickly as possible. Provide leadership to managers, Architects, and all engineer levels as needed. The essential functions of this role include:working in a smoke free environment qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors skills: IT Project ManagerDirectorUNIXLinuxData CenterFirewall EngineeringHelpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.