job summary: Reporting to the Lead of Business Intelligence & Analytics Operations, the Program and Knowledge Manager will be responsible for both program and knowledge management operational duties within Clinical Operations and Business Analytics (COBA) team. This position is a foundational role working with all COBA leadership and teams to develop enterprise capabilities of scalable, tech-enabled processes and knowledge assets. This position will also collaborate with other functions within the Department of Informatics & Analytics (I&A), like the Enterprise Data Warehouse (EDW) team, and others across DFCI. location: Boston, Massachusetts job type: Permanent salary: $110,000 - 130,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Knowledge Management Develop a framework for institutional knowledge management system to enable user-friendly population and findability for DFCI analytic assets: business definitions, dashboards, data sources, models, subject area marts, data governanceSelect appropriate tools and applications to implement the knowledge management systemDesign and lead pilot(s) for the knowledge management systemCollaborate with COBA leadership to develop robust and lightweight knowledge management processes with clear RACI to enable the population of new analytic assets in the knowledge management systemDesign, implement, and lead effort to populate existing assets in knowledge management systemMaintain system and keep up to dateSurface data governance implications and collaborate with COBA leadership to address Program Management Collaborate and consult with COBA leadership to ensure consistent adoption of the COBA operating model across all teams; track departmental and team progress towards goals and milestonesDevelop resource allocation and project tracking, and consistent mechanisms for demand intake, quality control and client serviceCollaborate with the Business Intelligence & Analytics Technical & Advance Operational Analytics Lead to develop and implement operational technical processes, for ex., promoting dashboards to production, keeping track of business intelligence platform licenses, integration of predictive model output with Tableau dashboardsDevelop and execute standardized reports for COBA Senior Director to regularly track departmental progress (goals, projects, dashboard usage)Steward annual budget process in collaboration with COBA leadership; collect requirements, project cost estimations, track spending towards budget; collaborate with the I&A operations manager to align departmental budget processAdvise and support administrative and operational colleagues on operational tasks like requisitioning, invoicing, tracking payments, preparing and maintaining contracts and SOWs with vendors, conducting vendor research, coordinating vendor selection, as neededManage standard operating procedures (SOPs) for talent acquisition function e.g. steps for recruiting at different levels, RACI of different team members at various steps, feedback mechanisms, decision criteriaEnsure uniformity and maintain up to-date files for job descriptions and career cladders across COBAImplement and execute a voice of the customer and employee feedback programs that enable continuous listening, learning, action planning and follow-through; collaborate with COBA leadership to develop action plans based on learnings from feedback and monitor progress on action planning executionProvide forward and innovative thinking on program management approaches and processes for a scalable enterprise Business Intelligence function Training and Communications Enhance and maintain COBA presence across websites (internal and external). Maintain content on internal COBA wiki pagesDesign and implement portal as single access point for COBA customer service that can be used to submit new requests, get access to analytic assets and the knowledge management system, access the enterprise business intelligence platformDevelop COBA newsletter; collaborate with COBA leadership to create content and disseminate quarterlyRefine and streamline departmental standardized processes and COBA operating model curriculum content, training materials and scheduling.Maintain and enhance onboarding curriculumDevelop consistent communication strategies to be implemented across COBADevelop and maintain crowdsourced FAQ site for COBA teamProvide consultation to COBA team via office hours specific to role expertiseDevelop scalable curriculum and processes, including knowledge assets, that can be used by others for training, learning, and development. Participate in communities of practice and provide content, for ex., COBA skills and COBA labProvide forward and innovative thinking on knowledge and content management tools and practices for enterprise Business Intelligence qualifications: Experience level: ExperiencedEducation: Bachelors skills: Program ManagementBusiness IntelligenceAssistant Project Manager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.