job summary: About: Headquartered in West Georgia, our client is the leading global manufacturer and supplier of turn-key self-storage building solutions, roll up and swing doors, hallway systems and relocatable storage units, as well as new security technology and facility automation tools. Our client is proud to be a total solutions provider, and views every customer as a partner. location: Atlanta, Georgia job type: Permanent salary: $100,000 - 115,000 per year work hours: 8am to 5pm education: Bachelors responsibilities: Scope: As a Tier 3 Senior support engineer, you'll work closely with the development teams and the support teams and will be expected to resolve issues that our client's customers are facing. The Senior support engineer will focus on supporting IOT devices, through cloud technologies in a multi-tier and massively parallel infrastructure. The Tier 3 support engineer will work with multiple disciplines to ensure high level of customer satisfaction by focusing on resolution of high priority customer issues. JOB STATEMENT: Supports and enhances smooth production run of our client's products including up time, performance, and diagnosis & fixing of existing issues of our client's products. ESSENTIAL FUNCTIONS: Provides troubleshooting and technical resolution to software, and application issues. Responsible for handling the most difficult or complex problems faced by customers during onboarding or production. Develop database scripts, application code in Java and create utilities to fix priority issues. Diagnose problems with databases, including performance issues, configuration issues, and data integrity issues. Root cause analysis of issues and identification of fixes for engineering team Work with integration partners to resolve any handshake related issues. Assist appropriate initial setups with integration partners Train and help build expertise in support teams on latest engineering enhancements and be an bridge across groups Assists in hardware issue analysis for items escalated by Tier 2 support teams. Support metric driven measurements JOB SPECIFICATIONS: 5+ years of experience working in PHP, C++, C#, Java, or Python 2+ years of experience with SQL based database technologies (SQL, mysql, Postgres) 2+ years of experience with web technologies such as HTTP requests, JSON, etc. 2+ years of experience with debugging code & fixing issues. 2+ years of experience with Tier 3 support function qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors skills: Technical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.