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Lead a dynamic tech support team in Round Rock! Drive customer satisfaction, and optimize processes and coach talent to exceed SLA's. Resolve escalations, analyze data, and align strategies with bold goals. Join our innovative, fast-paced team to redefine excellence. Apply Now and make an impact.   salary: $65,000 - $75,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities- Supervise and coordinate the day-to-day activities of the technical support team. -Monitor team performance metrics, SLAs and support quality -Provide coaching, guidance, and performance feedback to team members -Ensure effective scheduling, coverage, and workflow management to meet customer needs.  -Manage and resolve complex or high-priority customer issues and escalations. -Collaborate cross-functionally with engineering, service, and product teams to resolve recurring issues. -Foster a customer-first culture focused on timely and accurate technical resolutions. - Develop and maintain detailed reports. -Identify trends and opportunities through data analysis. -Present regular performance updates and insights to team & senior management. -Participate in planning and decision-making to align team strategies with departmental and organizational goals. -Evaluate support tools and platforms, adjusting enhancements as needed. -Support workforce planning and budgeting initiatives related to the technical support function. -Asses and optimize existing technical support processes and workflows. -Implement best practices, training programs, and standard operating procedures (SOPs) -Lead initiatives to reduce customer effort and improve first-contact resolution rates -Stay current with industry trends and customer care innovations. SkillsCRMCustomer RelationsBasic Computer SkillsDecision MakingOral CommunicationCustomer Relationship ManagementActive ListeningBusiness operationsProblem SolvingQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad, the world's leading partner for talent, is investing in an Account Manager. As an Account Manager for our Randstad Digital Banking Financial Services & Insurance (BFSI) division, you will be instrumental in nurturing our Managed Service Provider (MSP) and Professional Services Agreement (PSA) programs with a key client in the investment and wealth management sector. You will also be at the forefront of driving new business growth through direct client engagement and strategic service offerings.  What you get to do: Analyze market trends, leverage industry expertise, and strategically position Randstad Digital to maximize growth potential within the Banking Financial Services & Insurance industry  Identify, qualify, and develop net new business opportunities within targeted account Execute a strategic prospecting plan using multi-channel approaches (cold calling, networking, social selling, referrals). Build, maintain, and grow a robust pipeline of qualified prospects. Establish and cultivate strong relationships with your client at senior levels as well as external and internal partners to maximize growth within territory / accounts. Conduct formal sales presentations focusing on the variety of staffing solutions offered by Randstad Digital Negotiate service agreements, contracts, and fee structures for new accounts Track and report on sales activities, pipeline development, and revenue forecasts Ensure compliance with all contractual terms and conditions What you need to bring: 2-5 years of IT/Professional staffing sales experience in the Staffing & Recruiting industry Proven capability in managing and optimizing Managed Service Provider (MSP) programs. Demonstrated success in driving business development and prospecting Strong negotiation and closing skills with a track record of successful conversions Strong problem-solving and creative thinking capabilities. Spirit of entrepreneurship and high energy Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines. This job posting is open for 4 weeks. Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent. In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.  

job summary: We are seeking a dynamic and highly motivated Senior Executive Assistant/Chief of Staff for a direct hire opportunity in Austin, TX. If you're a results-driven, no-nonsense senior-level executive assistant with strong project management capabilities, we'd love to connect with you. This is a 100% onsite position.   location: Austin, Texas job type: Permanent salary: $95,000 - 110,000 per year work hours: 8am to 6pm education: Bachelors   responsibilities: Project Leadership & Strategic Execution Lead high-priority initiatives and strategic projects on behalf of executive leadership, ensuring seamless delivery through comprehensive planning, resource allocation, stakeholder coordination, and end-to-end project management from concept to completion. Executive Calendar & Productivity Optimization Orchestrate complex scheduling for senior leadership, collaborating with internal teams and external partners to maximize executive effectiveness. Proactively curate calendar priorities, streamline meeting structures, and implement systems that enhance overall productivity and strategic focus. Comprehensive Administrative Support Provide full-spectrum executive support including complex travel coordination, expense management, hospitality services, guest relations, and strategic email management to ensure seamless operations and timely response to all communications. Event Coordination & Logistics Design and execute various corporate events ranging from team gatherings and off-site retreats to professional development sessions and company celebrations, managing all logistical elements and stakeholder requirements. Meeting Facilitation & Follow-Through Capture detailed meeting documentation, synthesize key decisions and action items, and drive accountability through systematic follow-up processes to ensure consistent execution of strategic initiatives. Strategic Advisory & Business Intelligence Provide analytical insights and strategic counsel across diverse business challenges, leveraging research and industry benchmarking to support informed decision-making at the executive level. Cross-Functional Communication & Alignment Bridge communication between executive leadership and operational teams, ensuring organizational alignment with strategic objectives and fostering collaborative relationships across all departments. Executive Communications & Documentation Develop and refine strategic presentations, reports, and business documents for both internal leadership and external stakeholder engagements, maintaining consistency in messaging and professional standards. Executive Representation & Stakeholder Relations Act as executive proxy in meetings and strategic discussions, maintaining professional relationships with key stakeholders and ensuring continuity of communication when direct executive presence is not feasible. Research & Strategic Analysis Conduct comprehensive market research, competitive analysis, and strategic assessments to provide data-driven insights that inform executive decision-making and organizational strategy. Team Leadership & Development Direct and mentor a team of Executive Administrators supporting the broader leadership team, fostering professional growth and ensuring consistent service delivery across executive functions. Cultural Leadership & Values Integration Champion organizational values through daily interactions and work practices, modeling excellence and integrity while contributing to positive company culture and team dynamics.  qualifications: Bachelor's degree in Business, Management, or a related field; an MBA or similar advanced degree is icing on the cake. Minimum of 3+ years in project management Minimum of 3+ years providing executive level support, to include C-Level Executives or Senior ManagementExceptional organizational, analytical, and strategic planning skills.strong leadership qualities and the ability to manage cross-functional teams.Excellent communication skills, both written and verbal, with the ability to effectively convey complex ideas.Highly adaptable, with the ability to thrive in a fast-paced and dynamic environment.Exceptionally strong work ethic: nights and weekends shouldn't scare you (it's not every night and not every weekend, but if the job needs done, we need to know we can count on you to hit a deadline)Discretion and confidentiality in handling sensitive information.Proven ability to work independently and make sound judgments on a day-to-day basis regarding assigned and ad hoc duties with very limited or absence of direction.You will be asked to participate in culture-related meetings, activities, and events. We firmly believe that building culture and teamwork in a company requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your role and responsibilities. Preferred: Deep understanding of the tech industry, market trends, and business operations.creative or marketing project management and/or event management  skills: Extremely proficient in Microsoft Excel, Word, PowerPoint, and Outlook; willingness to learn and work in Paycor, Lattice, Evernote, Mac OS (including Keynote) and Salesforce Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.