job summary: Duration: Up to 3 year contract 3 days onsite per week - 2 days remote Location options: Charlotte, NC - Plano, TX - Pennington, NJ Position Summary We are seeking a highly motivated, self-starting individual eager to learn and grow as a key member of our global MSRT Platform/Infrastructure Application Production Support team within a leading financial org. This role is crucial for ensuring the stability, performance, and availability of critical customer-facing applications. The ideal candidate will possess a strong technical foundation, a passion for automation, and a proactive approach to problem-solving and continuous improvement, operating primarily in a back-end capacity without direct user interaction. location: Charlotte, North Carolina job type: Contract salary: $50 - 59 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Key Responsibilities As a Production Support Engineer on the MSRT Platform/Infrastructure team, your responsibilities will include: Application Operations & Stability: Adhere to and utilize internal application production support standards, tools, and processes for daily operations. Manage and maintain the primary customer-facing application environment, including responsive web applications and platforms with mobility support. Proactively go through tickets, performing incident and problem resolution, and conducting in-depth root cause analysis of outages. Liaise closely with development teams to understand "why there is a problem" and collaboratively drive application stability. Deploy application updates, with a strong focus on using Ansible for deployments. Audit and review infrastructure capacity, planning and implementing necessary enhancements, and developing application-specific instrumentation tools. Individually manage the application lifecycle for web platforms, middleware, and databases. Follow all best practices, policies, and procedures established by the company. Monitoring & Alerting: Monitor applications with Application Performance Monitoring (APM) tools. Lead efforts in the migration of all monitoring to Dynatrace, building new dashboards and alerting systems for applications and infrastructure. This is not just plain application support; it involves strategic migration work. Thoroughly go through logs to identify issues, trends, and performance bottlenecks. Automation & Process Improvement: Lead and contribute significantly to efforts in automation, deployment, and configuration management. Always brainstorm about automations and other projects, driving process improvements by developing and maintaining/enhancing tools to assist with production support. Strategic Planning & Collaboration: Contribute to planning efforts for disaster recovery, capacity expansion, and system upgrading. Research new promising technologies, strategies, and ways to solve complex technical issues. Work across IT functions and collaborate effectively with various teams, including the network team, to deliver complete technical solutions. Establish strong partnerships with application-specific developers, infrastructure teams, and Subject Matter Experts (SMEs). On-Call & Incident Management: Participate in an on-call rotation, driving incident resolution and improving platform resiliency. Technical Environment & Required Skills This role operates within a diverse and complex technical environment. The following lists represent the technologies you will be working with; specific proficiency levels are highlighted where critical: Platform/Operating Systems: Strong proficiency in Unix/Linux and Windows Operating Systems, including advanced troubleshooting skills on these platforms. Networking: Solid understanding of networking concepts including DNS, DMZ, Networking, Load balancing (LTM/GTM/F5), Firewalls/Proxies, SFTP/FTPs, Active Directory, and SharePoint. This includes understanding the functions of LPM and GTMs. Ability to effectively work with the network team is essential. Scripting & Automation: Required: Strong experience with Ansible (5-7 years preferred for deployments and automation), Python, and Shell scripting. Helpful: Perl, and general proficiency in any scripting language for automation. Security: Required: Experience with SSL Certificates. Helpful: Kerberos. Environment: SAML, OAuth2, RBAC, and other security technologies. Databases: Helpful: SQL, particularly for connecting and configuring applications to databases. Environment: Oracle, Sybase. Monitoring Tools: Critical: Experience with Dynatrace, especially given the ongoing migration and focus on building new monitoring solutions. Environment: Geneos ITRS, Splunk, AppDynamics. Middleware: Environment: MQ, WebLogic, Apache, WebSphere, Splunk, Hadoop, Big Data, Oracle Coherence, Vertica. General Programming Knowledge: Environment: C/C++, Java, Python. Scheduler: Environment: Autosys and Unix level scheduling or equivalent Batch scheduling products. Other Technologies: Environment: OpenShift. Desired Qualifications Understanding of Sales, Research, Capital Markets, and Trading systems (financial knowledge is helpful). A deep understanding of client-server and distributed systems architecture (Clustering, High Availability, etc.). A working knowledge and understanding of security technologies to support applications (SSL, Kerberos, SAML, OAuth2, RBAC etc.), Windows Web servers, and Linux. qualifications: Support, Networking, Security, Application Support, Automation skills: Support, Networking, Security, Application Support, Automation Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.