retirement specialist salaries in atlanta, georgia

Title: Lead, Customer Service Representative   Location: Onsite - Tucker, GA 30084 Available Shifts: 10AM-6PM EST or 12PM-8PM EST Role Overview: Lead, coach, and supervise a team of customer service specialists to deliver superior online support. Ensure quality customer interactions, build retention, and facilitate timely service delivery. Key Responsibilities: Oversee daily team operations and achievement of performance goals. Support team development and foster a high-performance culture. Maintain/analyze team statistics and results; complete required reports. Troubleshoot operational problems alongside delivery teams. Act as the point of escalation for complex customer issues, guiding team resolution and ensuring satisfaction. Minimum Requirements: 4 yrs customer service experience handling complex transactions/troubleshooting. 1 yr team lead experience. strong proficiency in MS Office (Excel, Word, Outlook). Preferred Qualifications: Call center environment experience. bilingual English/Spanish. Excellent customer service, issue resolution, and multitasking skills. Exceptional organizational skills; ability to thrive under pressure. salary: $19 - $21 per hourshift: Firstwork hours: 10 AM - 6 PMeducation: High SchoolResponsibilities Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals Support the building and developing of an effective and high-performance team Maintain daily and weekly statistics for individual direct reports Analyze department results Troubleshoot operational problems with delivery teams Complete team reports as required Identify and analyze escalated problems and provides guidance to direct reports for resolution Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction SkillsCustomer ServicelogisticsdispatchFollow-upQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Our client in the Kennesaw GA area is looking to hire a Customer Service Specialist to their growing team in a contract to hire position. It is highly preferred if candidates are able to speak both English and French. Candidates interested should have experience in technical customer service, or call center environments and be familiar with troubleshooting building automation systems. Experience with HVAC, Building Automation and commercial building systems is highly desired! Apply now for immediate consideration!   location: Kennesaw, Georgia job type: Contract salary: $19 - 21 per hour work hours: 8am to 4pm education: High School   responsibilities: Support and provide superior service via calls, e-mails, tickets, and special projectsComplete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates.Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc. Analyze different systems and energy data to find potential for energy optimizationUnderstanding the operation of field level equipment's and Coordination with Field operations teamSupport multiple customers following customized procedures and protocols for each.Use questioning and listening skills that support effective telephone communication.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problemsUnderstand the impact of attitude in handling calls professionallyEffectively deal with job stress, angry callers, and upset customersApply the elements of building positive rapport with different types of customers over the phone.Display Time flexibility towards shifts as per work floor requirementsSpeaking languages being English and French is preferred   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: High School (required)  skills: Customer Relationship (2 years of experience is required)HVACMaintenanceTroubleshootingAutomation Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

The Senior Financial Analyst distributes the financial resources of the  company and is responsible for the budget planning and supports the executive management team by offering insights and financial advice that will allow them to make the best business decisions for the company.  Hybrid opportunity and must be able to work in the office Tuesday through Thursday and WFH Monday and Friday.   Qualifications: Degree in Finance or related discipline.  Masters a plus but not required Advanced financial modeling planning forecasting and analysis skills. Soldi foundation in finance transactions and accounting. Advanced Microsoft Excel including Pivot Tables and V Lookups 3 plus years of related financial experience Must provide your own laptop salary: $45 - $50 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Develop and maintain financial models and analyses to influence decision making around strategic initiatives and KPIs. Perform analysis of financial results or projections and prepare presentations highlighting underlying drivers of performance emerging trends and risks or opportunities. Collecting interpreting and reviewing financial information Coordinate and assist in all aspects of the annual budget submission as well as the monthly and quarterly projection cycles. Predicting future financial trends Reporting to management and stakeholders and providing advice how the company and future business decisions might be impacted Producing financial reports related to budgets account payables account receivables expenses etc.  SkillsFinancial AnalysisFinancial StatementsFinancial Reporting - InternalFinancial PlanningAdvanced Microsoft ExcelQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.