retirement specialist

We are seeking a Customer Service Representative (English/Spanish) to join our dynamic inbound call center team. This is a "true back-to-back" environment where your language skills and technical proficiency will directly impact the banking experience for our credit card customers. If you can translate complex terms on the fly and navigate multiple systems with ease, this is the role for you! Please reach out to tiffany.emmell@randstadusa.com with any questions.salary: $19.99 - $20 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: No Degree RequiredResponsibilities High-Volume Inbound Support: Manage 75–100 calls per day in a fast-paced environment. Calls average 3–5 minutes (AHT) with an expectation of immediate readiness for the next customer. Communication & Translation: Navigate calls in both English and Spanish. This includes reading Spanish scripts and performing real-time translation of technical banking terms that may not have a direct script translation. Account & Portfolio Management: Review customer credit card profiles to assist with payments, balance transfers, and transaction reviews. You will help customers understand their balances and account structures. Technical Problem Solving: Independently research cases and resolve issues related to: Payments and Balance Transfers Lost/Stolen Cards Fraud and Transaction Reviews Dispute Processing Escalation Handling: Identify complex or high-risk issues and efficiently transfer them to the appropriate specialized departments. Technical & Environment Expectations Advanced System Navigation: You must be highly competent in "multi-window" navigation—organizing your desktop and toolbars to research data while simultaneously speaking with the customer. Stationary Focus: This role requires being at your desk for the duration of the shift in a busy, high-energy office environment. Resource Utilization: Efficiently use internal tools and banking databases to provide accurate, real-time information to callers. SkillsActive ListeningFollow-upCustomer ServiceCall Center SupportBasic Software SkillsQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

We are currently hiring for Service Center Representatives working onsite at our client in San Diego! These positions are contract based with opportunity for extension or permanent conversion for top perfomers! We are hiring for a Customer Service/Data Entry Specialist handling high-volume data processing, financial validation, and customer interaction for their membership department including inbound and outbound calls. Start Date: anticipated 7/6 100% onsite for 7 weeks training with potential for remote after training dependent on work performance  Pay Rate: $25/hr Hours: M-F, 8AM-5PM Assessments are required for next steps!  Please send your resume to courtney.mercier@randstadusa.com and apply today!    salary: $24.99 - $25 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Member Support: Manage inbound and outbound calls with a customer-centric approach. Data Processing: Handle high-volume membership processing and alpha-numeric data entry. Validation: Prepare and validate complex information to ensure database integrity. Finance Activities: Execute finance-related tasks, ledger updates, and basic accounting reconciliations SkillsFollow-upActive ListeningBasic Software SkillsTyping SkillsData EntryCall Center SupportAnalytical ThinkingQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

As a Customer Service Agent I, you will act as the primary contact for our customers across multiple communication channels. You are responsible for managing the customer experience from the initial inquiry through the entire product lifecycle—both before and after delivery. We empower our agents to make decisions that delight customers and impact the business, while maintaining a high standard of accuracy and ethics in our data systems. EDUCATION AND EXPERIENCE REQUIREMENTS 1-3 years of successful experience in a customer facing role handling phone calls, emails and chats. Preferred experience with Salesforce and Avaya and multi-tasking in a fast paced environment. Excellent attention to detail, productivity and enhancing the customer experience. Excelllent written and verbal communication. Ability to work between the hours of 8am-5pm EST or 8am-5:30pm CST M-F. Remote work available 4 days/week with 1 day requirement in office—subject to change depending on business needs. salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 6 PMeducation: High SchoolResponsibilitiesKey Responsibilities Customer Support: Provide detailed information regarding product availability, where to buy, technical specifications, and plumbing layouts. Order Management: Support authorized showrooms with accurate order entry, EDI reviews, and shipping confirmations. Technical Assistance: Act as the first line of technical support by troubleshooting installation issues, identifying necessary parts, and processing warranty claims. Logistics & Returns: Assist in resolving freight damage claims and authorize returns (RGA) using approved procedures, including determining restocking fees. Data Integrity: Ensure accurate and ethical entry of information into SAP, Salesforce, and CRM systems. Collaboration: Maintain frequent contact with Sales, Supply Chain, and internal departments to resolve customer issues and stay updated on product promotions.SkillsSalesforce (1 year of experience is preferred)front facing customer service (1 year of experience is required)phone calls (1 year of experience is required)emails (1 year of experience is required)chats (1 year of experience is required)Basic Software Skills (1 year of experience is required)Written Communication (1 year of experience is required)Verbal Communication (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.