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job summary: We are seeking a dynamic and experienced Project Manager to lead the delivery of our IVR Replacement program, a multi-year initiative aimed at migrating our current on-premises IVR to the Genesys Cloud platform. This is a hybrid position in Charlotte, NC.    location: Charlotte, North Carolina job type: Contract salary: $60 - 70 per hour work hours: 8am to 5pm education: High School   responsibilities: Own end-to-end project delivery for IVR migration from Nuance on-prem to Genesys Cloud. Develop and manage detailed project plans, timelines, and budgets. Coordinate cross-functional teams including business stakeholders, architects, and vendors. Ensure adherence to project governance and reporting standards. Manage risks, issues, and dependencies proactively. Facilitate communication between technical teams and business units. Drive successful implementation using both Waterfall and Agile methodologies.   qualifications: - Proven experience in cloud migration projects, ideally involving Genesys Cloud and/or Swampfox technologies. - Strong background in call center and IVR systems. - Minimum 5+ years of experience as a Project Manager in enterprise environments. - Expertise in both Waterfall and Agile delivery frameworks. - Excellent stakeholder management and communication skills. - Ability to manage complex, multi-vendor projects. Preferred Qualifications - PMP or Agile certification (Scrum Master, SAFe, etc.). - Familiarity with Nuance IVR and Genesys Architect. - Experience working with regulated industries or large-scale enterprise environments. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!  salary: $50 - $54 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Lead one/multiple program under the change initiative, ensuring alignment with overall objectives. Facilitate meetings with senior stakeholders, driving consensus and timely execution of deliverables. Collaborate across teams to gather recommendations, synthesize inputs, and present actionable plans. Support required activities using standard templates and processes. Ensure compliance with enterprise change procedures. Track milestones and manage timelines for assigned program. Act as a liaison between leadership and working teams to maintain transparency and accountability. Required Qualifications 7+ years of experience as a Program Manager or Project Manager in large, complex environments. Proven ability to facilitate meetings and manage cross-functional collaboration. Excellent organizational and communication skills with executive presence. Experience in governance, risk, and control frameworks (RCSA, Issue Management, etc.). Ability to manage multiple priorities and deliver under tight timelines. Comfortable delivering on people, process, and technology change. Preferred Qualifications Experience in large financial institutions or regulated environments. Familiarity with control management programs and/or best practices. SkillsProject ManagementProgram ManagementRisk and ControlsRCSAQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you!salary: $65 - $68.75 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Lead end-to-end delivery of wave migrations, from discovery and development through deployment. Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption. Influence executive stakeholders to prioritize and support migration efforts. Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative. Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases. Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions. Oversee integration of technologies such as IVR systems and agent scheduling tools. SkillsProject ManagerPlanningQualificationsYears of experience: 7 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.