we're here to help
Many of our clients are experiencing unprecedented service desk volume spikes associated with the massive lift/shift to a work from home model.
In fact, for one of the largest financial services companies in Chicago, where Randstad has had an onshore-based managed service for multiple years, we saw a monthly increase from 15K avg. incidents to over 30K.
Randstad was able to absorb the service-demand-spike, as well as build out 6,000 thin clients, packaging them into kits with dual monitors, allowing 6,000 customer service agents to transition to a work from home model inside of seven business days.
flexible options for your needs
Whether you have the devices for a work from home staff, or you need talent to bring their own, get in touch today and let us show you how Randstad is helping companies like yours create and maintain a top notch service desk.