Salesforce continues to make exciting new innovations to help customers automate complex business processes within the Salesforce platform. Salesforce Flow helps to deliver rapid business value within Salesforce's low-code platform by empowering teams, simplifying manual processes, and integrating disparate systems.

Process automation is helping many organizations to replace manual, repetitive, and error-prone tasks with automated business processes to improve productivity, provide enhanced customer experiences, and increase employee satisfaction. Given today’s talent and budget shortages, many organizations are seeking to do more with less, and automation can provide employees with less stress and more time to focus on value-added activities, like delighting customers.

With new and continuous innovations to Salesforce Flow, organizations can automate a wide range of business processes, letting you work smarter - not harder, and saving time through using clicks - not code. For example, with Flow, sales teams can focus more time on clients by automating repetitive data entry, streamlining approval processes, automating the creation of follow-up emails, and generating quotes. Customer service agents can automatically route work across global departments to deliver more efficient customer service. Human resources managers can automate more of their new employee onboarding process, travel and expense approvals, and more through unifying data and integrating back-office systems to streamline employee experiences.

Salesforce is continuing its innovation in Flow by introducing new capabilities that make it easier to get work done across various systems as well. Flows are now available within Slack - where employees are already collaborating; or directly from within a Tableau dashboard - allowing users to go right from obtaining insights to initiating actions; or even within MuleSoft, integrating data or taking automated actions within external systems. With future releases, Salesforce is expected to continue to innovate and improve its automation capabilities across products, all while continuing to advance the capabilities of its  low-code platform.

improved availability and retention of Salesforce talent

As organizations continue to increase their adoption and use of Salesforce, the demand for skilled Salesforce talent outpaces the supply. One study found that the number of Salesforce developer job openings is four times that of available developers. For technical architects, the demand/supply ratio is 10 to one.

This continuing global skills shortage, along with increased demand for faster innovation, is leaving many Salesforce developers overloaded or searching for opportunities to innovate and go beyond repetitive tasks. Increased development workloads are creating more burdens and stress for developers, and learning the technical software architecture is only adding to these pressures. Therefore, many customers are recognizing the need to empower their broader workforce to relieve some of the pressures from their development teams. This can be achieved by facilitating the rise of Salesforce-skilled workers from within the business. These are employees outside the IT department who can play a more active role in digital transformation and Salesforce administration tasks — while IT continues to maintain governance and security.  For organizations to truly embrace digital transformation, they need to provide their software development teams with user-friendly tools that maximize their efficiency and productivity; and they also need to empower business users with the necessary tools to get involved in building digital solutions, not just defining the requirements.

Because non-coders can configure Flows and other capabilities on the Salesforce platform, new talent acquisition options arise. Training either existing employees or new hires becomes a more feasible approach. One proven option for organizations looking to build their Salesforce capabilities is Randstad Technologies’ Talent Development Program. This approach allows individuals from a variety of backgrounds to prepare for careers as Salesforce professionals. This can be a much more realistic and affordable approach than hiring experienced Apex developers.

Randstad Technologies’ Salesforce experts understand the existing talent scarcity issues, and can provide the technical expertise to assist with your digital transformation efforts and automation needs through a variety of service offerings:

  • implementation, integration, migration, and enhancement projects
  • strategy and design consultation
  • ongoing managed services
  • managed resource and talent development programs

To learn more about our Salesforce services or to take the next step in your Salesforce journey, Get in Touch today, and our team will reach out to you ASAP!