Ready for a career change or upgrade? Explore certifications in customer experience that can add flair to your resume and depth to your knowledge.
Ready to level up your customer experience career? A CX certification could be a game-changer. It will deepen your knowledge and expertise and make your resume pop when looking for that next big job opportunity.
Getting certified is easier than you might think. Many courses are self-paced and entirely online, meaning you can learn from home and on your own schedule. Even better, many online course providers offer free trial periods, so you can take a couple of courses without making any upfront payments.
In this blog, we'll break down the types of CX certifications available, focusing on three key areas:
- entry-level courses for people who are new to the field
- specialized courses for call center professionals
- advanced certifications for those eager to climb the career ladder
entry-level customer service certifications
Jumping into the customer experience (CX) world is a smart move, and there are plenty of beginner-friendly certificates to help you get rolling.
- Customer Service Foundations by LinkedIn Learning focuses on the essential skills you need to create an excellent CX and keep your customers coming back for more. The course covers relationship-building techniques and strategies for handling difficult customers, plus tips on gathering and using customer feedback.
- Professional Certificate in Customer Experience by the CX Academy dives into the basics of customer experience. The course is self-paced with online toolkits, resources and real-world case studies.
- 7 Essentials to Excellent Customer Service by GoSkills focuses on strategies to create positive interactions and take responsibility for your customers’ experience. It offers 22 practical tutorials covering everything from the psychology behind great customer service to tips for exceeding customer expectations.
call center customer service certification
Often the crucial first point of contact between a customer and an organization, call center representatives can make or break the relationship. But the role involves more than simply answering the phone. Empathy, active listening and the ability to problem solve on the spot are must-have skills, which you can sharpen through training.
- With modules covering topics like positive customer interactions and de-escalation, the beginner-level CVS Health Call Center Customer Service course is a popular starting point to help land your first position.
- Unsure whether call center work is for you? Get a flavor for the industry with Udemy’s bite-size introductory course, Call Center, The Essential Guide.
- The Call Center School offers many e-learning courses, from Vocal Makeover (identify how to eliminate common verbal mishaps and find the right telephone vocal pitch) to Power Phrasing (finding the right words to convey a winning message).
advanced customer service certifications
If you're aiming to not just work in the customer experience field but to master it, an advanced certification is a smart next step. These courses not only deepen your expertise in customer experience but can also pave the way for you to move into management roles.
- Certified Customer Experience Professional (CCXP), administered by the Customer Experience Professionals Association (CXPA), is a globally recognized validation of your expertise in CX strategy, design and leadership. You can take the 100-question computer-based exam at monitored test facilities or from the comfort of your home through remote proctoring. The test covers core areas like customer insights, CX strategy, metrics and ROI, design and implementation, and culture and accountability.
- Boost your career in customer experience with a qualification that's industry-approved and university-credit-rated. Offered by CX Academy, the Professional Diploma in Customer Experience course features 10 self-paced modules and mentorship from course directors.
- Udemy’s Customer Experience Management (CX): Masterclass offers expertise on everything from customer journey mapping to customer-building strategies and best practices for CX leaders.
- The Customer Experience course, run by DMI (Digital Marketing Institute), guides students through essentials like performance measurement and optimizing CX through customer feedback.
Whether you're a newcomer or a seasoned pro, there's a customer experience certification for you. But remember, a certification is only one piece of the puzzle. Partnering with a staffing firm like Randstad can open doors to both remote and office-based roles that match your skills and interests. Check out the in-demand jobs in customer service and join Randstad today for regular updates and customized job alerts.