The Opportunity
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules. This is a vital position for a quick learner who can work independently and maintain strong attention to detail while assisting on special projects to improve reimbursement optimization. You will find that agents will work onsite 100% at the company site in North Chicago, where training will also be done onsite to ensure you are fully prepared for the workflow.
This role is ideal for those with strong organizational skills who are ready to perform tasks ranging from managing incoming and outgoing mail to conducting renewal and year-end recertification's process. Because this position supports critical patient needs, the role requires a commitment to a 5 days a week schedule where overtime can range from offered to mandatory. Working at this professional site provides the opportunity to express ideas clearly in both written and oral communications while ensuring all patient cases are documented in the CRM in accordance with all business rules and policies.
location: North Chicago, Illinois
job type: Contract
salary: $18.00 - 20.61 per hour
work hours: 9 to 5
education: High School
responsibilities:
- Intake & Data Entry: Completes the intake process of all applications into Customer Relationship Management System (CRM).
- Imaging & Tagging: Associates and tags all images to the patient and data enters patient demographic, physician, drug, income, household, and insurance information.
- Initial Assessment: Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data.
- Workflow Management: Identify appropriate work flow based upon business rules and identify initial assessment of simplified applications.
- Documentation: Ensure all patient cases are documented in the CRM in accordance with all business rules and policies.
- Collaboration: Collaborate cross functionally to ensure processes are followed according to business rules and policies.
- Program Maintenance: Conduct renewal and year end recertification's process as determined by the Company Patient Assistance Program and manage incoming and outgoing mail.
qualifications:
Required Skills
- Education: High school diploma or equivalent required.
- Experience: A minimum of 1-3 years' experience within an office or administrative setting.
- Physical: Ability to sit, stand, and carry heavy objects.
- Technical: Computer proficiency and the ability to be a quick learner with data entry.
- Functional: Strong attention to detail, organizational skills, time management, and ability to work independently.
- Communication: Ability to express ideas clearly in both written and oral communications.
- Availability: Flexible to work an 8.5 hour shift between 7am-7pm and commit to no time off in the first 90 days.
- Education: College or a 2-year Associate Degree is preferred.
- Knowledge: Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus.
- Service: High quality customer service skills.
skills: Customer Relationship Management (CRM) software
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
