- Are you a medical billing professional who thrives in a dynamic environment and excels at customer resolution? A Pioneering Healthcare Leader is seeking a Medical Billing Intake Specialist for a FULLY REMOTE role. Must be based in CA and can support 8am-5pm PT work hours Mon-Fri. Strong preference for Bay Area-based candidates.
- This role demands exceptional attention to detail, strong written and verbal communication abilities, and the capacity to handle multiple tasks simultaneously. Flexibility in handling diverse tasks and adapting to varying schedules is essential. The ideal candidate should be capable of working independently as well as thriving in a highly collaborative team setting. Additionally, exhibiting patience, respect for others, compassion, and a positive attitude is crucial for success in this position.
location: Sunnyvale, California
job type: Contract
salary: $29 - 32 per hour
work hours: 8 to 4
education: Bachelors
responsibilities:
- Manage 25-35 high-volume inbound and outbound calls daily, taking full ownership of patient, provider, and insurance billing inquiries.
- Cross-reference unique account setups against large Excel spreadsheets to ensure highly precise medical billing and pricing.
- Accurately document all customer interactions, case summaries, and resolutions within the CRM system.
- Scan physical payment checks and Explanation of Benefits (EOBs) received via mail during on-site days.
- De-escalate complex, stressful customer situations with patience, clarity, and professionalism.
qualifications:
- Minimum 3 years of medical billing or healthcare customer service experience.
- Proven call center experience with full ownership of resolving complex customer files (not just triaging calls).
- Strong proficiency navigating and managing large Excel spreadsheets or Google Sheets.
- Exceptional data entry and written documentation skills for case logging.
- Strong knowledge of medical insurance, billing processes, and HIPAA regulations.
skills: MS-EXCEL, HIPAA Compliance
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
