Full time-Direct hire- Technical Service Engineer/Sales Metallurgical Engineer is needed for a local client near the Hermitage, PA area. Client is seeking a candidate with at least 5 years of direct metals manufacturing experience. Position requires 50% travel seeing local clients and clients throughout the USA. Remote working from home 1-2 days a week. Client is offering a base salary of $92,000- $118,000 + 11% bonus, relo assistance, future career path and a tremendous work culture.
location: Hermitage, Pennsylvania
job type: Permanent
salary: $92,000 - 118,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Communication: Facilitates continuous communication from customer on quality and material performance.
- Information Management: Utilizes information and statistics generated through data acquisition and analysis in all product and process decision-making.
- Quality Culture: Strives for continuous improvement in products and process.
- Structure & Discipline: Adheres to the established quality structure within the Technical Services Group that streamlines efficiency and consistency of work within the department.
- Quality Systems: Works directly with established Quality systems and utilizes the ISO Quality System as an effective management tool. Institutes systems for improved customer relations management and management of claims.
- Primary Customer Quality Contact: Acts as primary contact between our team and the customer in all aspects of the quality assurance process and non-conforming issues. Works with Sales to manage customer relations.
- Customer Technical Services: Visits customer facilities to provide in-plant technical services as requested or required by end-user customers. Lead new products or application activity. Coordinate with sales on meeting plan objectives for customer. Works with the product and process engineers to clearly define product requirements in advance of order placement to ensure best product performance.
- Claims Management: Assesses claims and quality issues at assigned customer base. Facilitates information/ sample gathering and communication with all departments to ensure effective root cause and corrective actions take place. Communicates actions to customer. Follows-up appropriately on effectiveness of corrective actions. Makes final decision on claim acceptance or denial.
- Continual Improvement & Controlled Experimentation: Functions in similar role as the product engineers with the potential to be assigned C. I. Projects targeting more specific customer-related issues.
- Additional requirements or direction set forth by the General Manager-Corporate Technical Services Quality & Metallurgical
The essential functions of this role include:
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
