A Quality Engineer is needed for a manufacturing company considered one of the world's leading innovators in materials science in the Fairport, NY area. This manages customer quality issues and feedback in a manufacturing environment by coordinating cross-functional responses, resolving complaints through CAPA systems, and driving continuous improvements in customer satisfaction metrics.
location: Fairport, New York
job type: Contract
salary: $39.41 - 55.18 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Review and validate customer feedback entries from Salesforce.
- Classify feedback by risk level and transfer data into site-specific CAPA systems (SharePoint, EtQ, etc.).
- Collaborate with plant, engineering, and commercial teams to track and ensure timely resolution of issues.
- Escalate critical or unresolved issues to site/division leadership.
- Develop and track KPIs related to customer satisfaction and feedback process compliance.
- Lead training sessions on feedback processes and root cause analysis tools.
- Support feedback process improvements, ensuring system alignment (Salesforce, SAP, EtQ).
- Prepare and deliver monthly quality reports using PowerBI, Salesforce, and EtQ data.
- strong persuasion, negotiation, and judgment in complex problem resolution.
- Project management skills with experience handling multiple projects.
- Ability to prioritize and operate in a dynamic, fast-paced environment.
- High attention to detail and sense of urgency.
- strong communication skills across organizational levels.
- Proficient in Microsoft Office and general digital tools.
- Excellent English proficiency (verbal and written).
- Familiarity with 8D and other root cause analysis/problem-solving tools.
- Experience with Salesforce, SAP, PowerBI, EtQ, and Camstar.
- Background in customer service.
- Bachelor's degree in engineering or science preferred, (Associate's degree acceptable with relevant experience).
- At least 3 years of manufacturing experience, ideally in quality or process roles.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
