Our client in the Kennesaw GA area is looking to hire a Customer Service Specialist to their growing team in a contract to hire position. It is highly preferred if candidates are able to speak both English and French.
Candidates interested should have experience in technical customer service, or call center environments and be familiar with troubleshooting building automation systems. Experience with HVAC, Building Automation and commercial building systems is highly desired!
Apply now for immediate consideration!
location: Kennesaw, Georgia
job type: Contract
salary: $19 - 21 per hour
work hours: 8am to 4pm
education: High School
responsibilities:
- Support and provide superior service via calls, e-mails, tickets, and special projects
- Complete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates.
- Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.
- Analyze different systems and energy data to find potential for energy optimization
- Understanding the operation of field level equipment's and Coordination with Field operations team
- Support multiple customers following customized procedures and protocols for each.
- Use questioning and listening skills that support effective telephone communication.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Apply the elements of building positive rapport with different types of customers over the phone.
- Display Time flexibility towards shifts as per work floor requirements
- Speaking languages being English and French is preferred
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
