it service desk.

The Service Desk Specialist is the front line of our IT team—the calm voice on the phone, the master of multitasking, and the hero behind the scenes. This role answers and prioritizes Service Desk requests, troubleshoots common tech issues, and uses a solid understanding of systems and tools to keep our restaurants and internal departments up and running. Apply now and join our team! 

salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

-Answers Service Desk phones in a timely and efficient manner. Answers phones quickly and responds to the caller in a professional manner.

-Enters, updates, and closes Incidents in IT Service Desk. Opens a new Incident describing the issue for each new call received. Updates and closes open Incidents when the issue is resolved.

-Places hardware service tickets when appropriate. Accurately determines when hardware service is required and places calls to service vendors describing the failure and the steps taken to determine the failure. Follows up with our restaurants and service vendors to ensure prompt service delivery.

-Practices clear, correct verbal and written communication skills with our users and service organizations.

-Resolves most non-maintenance problems with an accurate knowledge of system procedures and tools.

-Demonstrates teamwork with Senior Specialists, the Support staff, and upper management. Communicates and follows through on any job or task assigned by second level support staff in a timely and accurate manner. Keeps management informed of important issues and follow proper escalation procedures.

-Maintains a good working relationship with our users and service organizations. Demonstrate a positive attitude and willingness to Service our callers. Practice excellent customer service skills.

-Keeps abreast of the latest hardware and software developments offered by Restaurant Systems.



The essential functions of this role include:

working weekends

Skills

Customer Service

IT - App Development

Client Service

Basic Software Skills

Typing Skills

Telephone Etiquette

POS system

Restaurant Knowledge

Basic Computer Skills

Corporate Etiquette

Email Etiquette

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.