customer service representative.

We are seeking a proactive and results-driven Customer Account Specialist to serve as a vital link between our brand and our valued clients. In this role, you won't just process orders; you’ll manage the entire account lifecycle, utilizing your sharp problem-solving skills to diagnose issues and deliver seamless solutions across phone, email, and chat. We’re looking for a relationship-builder who can engage customers authentically while keeping a keen eye on growth opportunities through product recommendations and promotions.

Precision is at the heart of our operations, so we need someone who takes pride in maintaining meticulous records and navigating company protocols with ease. A working knowledge of MS Dynamics Great Plains is a significant advantage and will allow you to hit the ground running - Monday - Friday / 830AM-5PM Contract to Hire Opportunity $21-24/hour (based on experience) Benefits and PTO offered upon permanent hire If you’re a detail-oriented communicator ready to drive excellence in every interaction, apply today!



salary: $21 - $24 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

• Manage end-to-back customer lifecycles across multiple digital and voice channels.
  
  
• Troubleshoot and resolve customer pain points with a focus on first-contact resolution and long-term satisfaction.
  
  
• Nurture client relationships through clear, empathetic, and responsive communication.
  
  
• Support business development by identifying unmet needs and matching customers with ideal product solutions.
  
  
• Maintain rigorous documentation of account history and transactions to ensure operational transparency.
  
  

Skills

Great Plains

Customer Service

Basic Computer Skills

CRM

Active Listening

Follow-up

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.