call handling, specialist.

Job Description Client Health Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.   Responsibilities: · Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution · Responsible for reporting adverse events within the required timeframe · Create and complete accurate referrals and applications and keep updated on policy or procedural changes · Investigate and resolve patient/physician inquiries and concerns in a timely manner · Enter detailed information into company proprietary software while conversing via telephone · Place outbound phone calls for patient follow ups or confirmations · Demonstrate superior customer support talents · Interact with the patient referral sources to process new applicants · Steward patient accounts from initial contact through final approval/denial · Prioritize multiple, concurrent assignments and work with a sense of urgency · Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes Qualifications: · High School Diploma, GED or equivalent work experience · Fluent in both Spanish and English required · 1-3 years in related field preferred · Previous customer service experience, preferred TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.   This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST.  REMOTE DETAILS: You will work remotely, 

salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School

Responsibilities

· Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
· Responsible for reporting adverse events within the required timeframe
· Create and complete accurate referrals and applications and keep updated on policy or procedural changes
· Investigate and resolve patient/physician inquiries and concerns in a timely manner
· Enter detailed information into company proprietary software while conversing via telephone
· Place outbound phone calls for patient follow ups or confirmations
· Demonstrate superior customer support talents
· Interact with the patient referral sources to process new applicants
· Steward patient accounts from initial contact through final approval/denial
· Prioritize multiple, concurrent assignments and work with a sense of urgency
· Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes




Skills

patient support program

Data collection

trend reporting

Qualifications

Years of experience: 1 year

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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