Job Title: Customer Service / Will Call Representative Company: Tri-West, Ltd.
Location: Santa Fe Springs, CA 90670
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Firm Hours)
Job Type: Full-Time
About Tri-West, Ltd. Tri-West, Ltd. is a premier leader in flooring distribution and sales, serving both commercial and retail markets. We pride ourselves on maintaining a fast-paced, collaborative work environment. As we transition to an exciting new internal system, we are looking for a motivated individual to grow with our team.
Position Overview We are seeking a dependable Customer Service / Will Call Representative to act as a primary point of contact at our facility. In this dual role, you will bridge the gap between our customers and warehouse operations. You will manage customer arrivals via intercom, process sales orders, and ensure a seamless pickup process.
Key Responsibilities
- Customer Greeting: Monitor and manage the facility intercom system to promptly and professionally greet incoming clients.
- Order Processing: Receive, review, and process incoming sales orders accurately.
- Warehouse Coordination: Efficiently relay order details to the warehouse staff to ensure fast fulfillment for will-call pickups.
- System Utilization: Use internal company software for order tracking (comprehensive, hands-on training provided).
- Communication Skills: Highly confident and comfortable using an intercom/speaker system frequently throughout the day.
- Dependability: Ability to consistently work the firm schedule of 8:30 AM to 5:00 PM.
- Adaptability: Willingness to learn a new internal software system during our upcoming transition.
- Detail-Oriented: Ability to accurately relay fast-moving information between customers and warehouse teams.
- Comprehensive Training: Hands-on training on all internal systems and distribution processes.
- Growth Potential: Real opportunities for career advancement within the company based on performance.
- Stable Schedule: Set, reliable daytime hours with no weekend work required.
salary: $20 - $21 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities
- Customer Greeting & Management: Monitor and manage the facility intercom/speaker system to promptly and professionally greet incoming customers and visitors.
- Order Processing: Receive, review, and process incoming sales orders for accuracy.
- Warehouse Coordination: Efficiently relay order details and instructions to the warehouse staff to ensure fast and accurate fulfillment for will-call pickups.
- Customer Support: Provide excellent service to retail and commercial clients, answering basic questions regarding their orders.
- System Utilization: Adapt to and utilize our internal company software for order tracking and communication (comprehensive, hands-on training will be provided).
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
