The Contact Center Team Administrator plays a key role in ensuring efficient daily operations by assisting contact center representatives, maintaining accurate customer records, and delivering exceptional service across multiple client programs.
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Process lead submissions accurately while adhering to established program guidelines.
- Communicate with customers through phone, email, text, and chat as needed.
- Monitor and manage shared program email inboxes, responding promptly and professionally.
- Research customer and broker information and complete broker close-out activities.
- Conduct follow-up outreach with customers and brokers as part of ongoing customer engagement efforts.
- Create, update, and maintain customer records within CRM systems.
- Ensure high levels of data accuracy while meeting established productivity and quality metrics.
- Navigate multiple software applications and internal systems to support daily operations.
- Collaborate effectively with team members and management to ensure seamless customer service.
- 2–3 years of professional business experience preferred.
- Previous customer service experience in a retail, financial services, contact center, or similar environment is highly preferred.
- Computer skills with the ability to quickly learn and navigate multiple software platforms.
- Exceptional attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Organizational, time management, and multitasking abilities.
- Ability to adapt to changing priorities in a dynamic, fast-paced environment.
- Dependable with excellent attendance and punctuality.
- Demonstrated commitment to professionalism, teamwork, and fostering an inclusive work environment.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
