- High-Volume Call Center Experience: 1–2+ years of experience handling heavy daily phone volume (100+ calls/day preferred).
- Industry Knowledge (Plus): Prior experience in merchant processing, bankcards, point-of-sale systems, or financial services is strongly preferred.
- Upsell Mindset: Comfort transitioning customer service conversations into revenue-generating sales opportunities.
- Tech-Savvy: Fast learner with CRM platforms, payment gateways, and multi-line phone systems.
- Communication & Stamina: Ability to maintain a clear, professional tone during back-to-back calls throughout an entire shift.
salary: $55,000 - $60,000 per year
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
- Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low.
- Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries.
- Generate Commission Income: Identify account upgrade opportunities—such as adding gift card programs, next-day funding, updated hardware, or new processing solutions—to earn uncapped commissions.
- Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments.
- Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
