escalations rep - high net worth clients.

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!

salary: $23 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

The candidate will be supporting an Enterprise Complaints team within the Private Wealth bank. This team primarily focuses on complaints through the banks ultra-high net worth clients (all consumer), focusing on a wide range of issues. These could span the scope of many things, including issues with brokerage/investment accounts, to concerns regarding bank/credit/lending accounts.

This role is in a high-demand, high-stress environment, supporting very high net worth individuals that could ask very detailed questions that may require a thorough response. The expectation is that this employee can provide as detailed of a response as possible to the customers' issues and if there is not a resolution, be able to walk through the resolution process.

The candidate will be assigned cases as they come through and once a case is created for a particular customer, the goal is to have that customer assigned to the specific employee for any future complaints to allow the chance to build report.

Qualifications:

• Prior experience supporting high net worth clients
• Experience doing customer support or complaints resolution
• Exposure to work in a high-demand environment
• Ability to be thorough with resolutions and work
• Experience with case management work
• Must be resilient and adaptable
• Capable of working a team and collaborative focused environment

Skills

Industry Representative

Typing Skills

Active Listening

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.