The ideal candidate thrives in a fast-paced environment, learns new software systems quickly, and possesses a solid foundational understanding of logistics and supply chain workflows.
This position is 100% in the office. Hours are 8AM - 5PM, Monday - Friday Qualifications & Skills
- Experience: 2–4+ years of customer service, logistics coordination, or order management experience within a manufacturing, distribution, or 3PL environment.
- Software Aptitude: Demonstrated ability to quickly master proprietary software systems and order entry platforms; experience with enterprise ERP/CRM systems strongly preferred.
- Logistics Knowledge: Solid foundational understanding of shipping, freight scheduling, and multi-facility supply chain operations.
- Communication: Exceptional verbal and written communication skills with a track record of effective cross-departmental collaboration (sales, accounting, operations, compliance).
- Problem-Solving: Analytical and critical thinking skills to manage changing priorities, resolve complex shipping issues, and satisfy customer demands.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Order Entry & Scheduling: Receive, process, and enter customer orders accurately into an enterprise order management system (NEXUS); schedule product shipments to and from internal facilities and third-party logistics partners nationwide.
- Customer Relationship Management: Serve as the main point of contact via phone and email for customer inquiries, order updates, account modifications, and issue resolution.
- Logistics & Plant Coordination: Collaborate directly with plant operations, shipping, and sales teams to coordinate product shipments, resolve delays (e.g., weather disruptions), and ensure customer requirements are met.
- Compliance & Claims Support: Interface with internal compliance officers to manage regulatory claims processing and documentation accurately.
- Record Keeping & Account Management: Maintain detailed records of customer interactions, order summaries, account adjustments, and service inquiries.
- Process Improvement: Identify and recommend operational enhancements in packaging, shipping, or billing procedures to minimize future delivery or billing discrepancies.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
