salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
- Tier 1 Employee Case Support: Receive, document, and respond to employee HR and payroll inquiries via HR ServiceNow, covering Workday navigation, payroll, leave/PTO, benefits, and company policies.
- Ticket & Case Management: Accurately log, categorize, prioritize, and track support requests against defined Service Level Agreements (SLAs). Independently resolve routine transactions or escalate complex issues to Tier 2 subject matter experts.
- Written Communication: Deliver clear, empathetic, and professional written responses to both desk-based and frontline/deskless employee populations.
- Knowledge Management: Utilize internal HR knowledge bases to resolve inquiries, direct employees toward self-service options, and partner with SMEs to maintain accurate procedures.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
