In this remote role, you will support patients navigating specialty pharmaceutical access, financial assistance, and non-commercial pharmacy programs. Operating on an assigned 8-hour shift between 7:00 AM and 7:00 PM CST (Monday through Friday), you will process new patient referrals, resolve inquiries regarding therapy status, enter accurate case notes into a proprietary CRM system while speaking on the phone, and conduct outbound follow-up calls to patients and healthcare providers. If you bring a empathetic focus, strong multitasking skills, and a passion for patient support, this position offers an engaging platform to make a positive impact.
salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Position Summary:
Process patient referrals, document detailed interaction notes in central CRM software, and manage empathetic inbound and outbound communications with patients and healthcare providers.
Key Responsibilities:
- Create and complete accurate patient referrals and applications in a centralized CRM platform.
- Resolve patient questions regarding therapy status, insurance access, and financial support programs.
- Enter clear, detailed, and accurate case notes into company systems while conversing via telephone.
- Place outbound follow-up calls to patients and healthcare providers to process applications and confirm details.
- High School Diploma or GED required.
- 2–4 years of customer-facing experience (call center or customer service environment highly preferred).
- Typing speed of at least 40 WPM with strong multitasking and note-taking abilities.
- Proficiency in Microsoft Office Suite and video conferencing platforms (MS Teams, Zoom).
- Dedicated, private, quiet home workspace with hardwired high-speed broadband internet (15 Mbps download / 5 Mbps upload minimum).
- Full availability for mandatory 4-to-6-week virtual onboarding training (Monday – Friday, 8:00 AM – 5:00 PM CST).
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
