Weekly Paychecks! Multiple Shifts to choose from! Work from home!!!
Key Responsibilities
- Handle inbound and outbound phone lines, answering inquiries from patients, healthcare providers, caregivers, and advocates in a prompt, professional manner.
- Provide tracking, availability, and shipping information for patient medications.
- Investigate order or shipping issues, aiming for first-call resolution or escalating to appropriate teams when necessary.
- Accurately document all calls, patient notes, and system updates in accordance with HIPAA and state/federal regulations.
- Report adverse events and product complaints following standard operating procedures (SOPs).
- Experience: Minimum 1 year of customer service experience in a call center environment within the medical, pharmaceutical or insurance industry.
- Education: High School Diploma or GED equivalent.
- Technical Skills:Computer Savvy, including Microsoft Word, Excel, Outlook, and system navigation.
- Soft Skills: High level of empathy, active listening, and patience when communicating with patients under stressful situations.
- Physical Requirements: Ability to sit for extended periods, perform extensive keyboard/phone tasks.
- Associate Degree or technical school training in a healthcare-related field.
- 2+ year of experience in a healthcare call center, pharmacy, medical office, managed care, insurance, or pharmaceutical environment.
- Knowledge of HIPAA guidelines and patient support protocol
salary: $17 - $17.01 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
- Handle inbound and outbound phone lines, answering inquiries from patients, healthcare providers, caregivers, and advocates in a prompt, professional manner.
- Provide tracking, availability, and shipping information for patient medications.
- Investigate order or shipping issues, aiming for first-call resolution or escalating to appropriate teams when necessary.
- Accurately document all calls, patient notes, and system updates in accordance with HIPAA and state/federal regulations.
- Report adverse events and product complaints following standard operating procedures (SOPs).
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
