manufacturing customer service rep.

Position Summary We are seeking a detail-oriented Customer Service Representative to support our customers and our salespeople. This position will occasionally provide support of other company functions as needed. This role is essential to delivering the superior service experience expected by our customers.

This position is ideal for someone who enjoys solving problems, staying organized in a fast- paced environment, and ensuring customers feel informed and supported.

Qualifications & Experience  2+ years of customer service, order coordination/expediting, or administrative support experience.  Experience in an industrial, service, distribution, or manufacturing environment preferred.  Experience working with ERP systems or order management software is highly preferred.  strong organizational and follow-through skills.  strong written and verbal communications skills in both English and Spanish are required Skills & Competencies  Excellent verbal and written communication skills.  Ability to manage multiple requests in a high-volume environment.  strong attention to detail and documentation accuracy.  Confidence interacting with both customers and operations staff.  Ability to prioritize urgent requests and ensure visibility.  Problem-solving mindset and sense of ownership.  strong experience and skills in a Microsoft Office environment What Success Looks Like  Customers receive timely, accurate updates without repeated follow-ups.  Service order inquiries are resolved quickly and completely.  Urgent priorities are communicated effectively to operations and warehouse personnel.  Communication gaps between customers and operations are eliminated.



salary: $50,000 - $55,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Customer Service & Order Support
 Answer incoming calls and emails from customers regarding orders and general inquiries.
 Enter and process customer orders accurately in the ERP system.
 Provide clear and professional updates on order status and expected completion
timelines.
 Responsible for supporting certain house accounts via product knowledge, price quoting,
product availability, order status, etc.
Service Order Status Coordination
 Investigate service order status by coordinating directly with operations and warehouse
personnel.

 Physically visit the operations and warehouse areas to verify progress and gather real-
time updates when needed.

 Update order status notes and communication logs within the ERP system.
 Ensure priority or urgent orders are clearly communicated to the operations and
warehouse team.
Communication & Follow-Through
 Provide proactive updates to customers when delays or changes occur which affect their
open orders
 Maintain accountability for inquiries until resolved — ensuring no requests go
unanswered.
 Support a structured workflow to keep service order communication efficient and
consistent.
Work Environment & Interaction
 Frequent collaboration with operations and warehouse personnel.
 Industrial service environment within the same facility.
 Fast-paced workflow supporting consistent daily service volumes.




Skills

Follow-up

Active Listening

Telephone Etiquette

CRM

Manufacturing

Customer Service

Basic Computer Skills

Basic Software Skills

Customer Relations

Customer support

CUSTOMER ORDERS/SALES

Client Service

Customer Relationship Management

Typing Skills

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.